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Service Desk Specialist (Dentons Europe Services)Verified as a real position

Dentons
Czechia, Praha
3 weeks ago
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Scrum Master Chapter Lead

Vodafone
Czechia, Praha
3 weeks ago
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Purple Operations EngineerVerified as a real position

Sporty Group
Remote
3 weeks ago
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Senior QA EngineerVerified as a real position

Quest Global
Czechia, Cheb
3 weeks ago
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Vedoucí směny (ž/m)Verified as a real position

Kaufland
Czechia, Třinec
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Pulsar Expo
Czechia, Praha
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Sales Operation AnalystVerified as a real position

Lenovo
CzechiaRemote
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Dlouhodobá brigáda – Administrativní podpora - Syrovice u Br...

Deutsche Post DHL Group
Czechia, Syrovice u Brna
3 weeks ago
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Deutsche Post DHL Group
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Service Desk Specialist (Dentons Europe Services)Verified as a real position

Dentons
Czechia, Praha·3 weeks ago
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IT podpora / Service DeskMicrosoft 365 / Windows 11Tvorba automatizace výhodouZákaznicky orientovanýPraha + hybrid25 dní dovolené
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Who we’re looking for

  • Client Facing: Experience in an IT technical client–facing role.
  • Microsoft Ecosystem: Knowledge of Microsoft operating systems and tools (Windows 11, Office 365 services such as Outlook, Word, Excel, PowerPoint, Teams, SharePoint, OneDrive) with emphasis on troubleshooting.
  • Modern Device Management: Familiarity with or willingness to learn Microsoft Intune and Windows Autopilot for remote device provisioning and management.
  • Workflow Automation (Nice to Have) : Interest in creating or improving automated workflows using Microsoft Power Automate.
  • Apple Ecosystem (Nice to Have) : Basic understanding of iOS, iPadOS and macOS.
  • ITSM Tools (Nice to Have) : Experience using a ticketing system (e.g. Jira, ServiceNow, BMC).
  • Documentation: Ability to document IT processes and procedures.
  • Frameworks: Experience working in an ITIL-driven environment is welcomed.

What you’ll do

  • Provide first-line technical support, answering user queries relating to hardware and software problems.
  • Log all IT incidents and service requests into the ticketing system.
  • Resolve incidents and requests within agreed SLAs using remote diagnostic tools.
  • Escalate complex issues to L2 Service Management with appropriate documentation and context.
  • Hand over issues requiring physical intervention to Onsite Support teams.
  • Cooperate with Onsite Support and L2 Service Management to ensure seamless user experience.
  • Deliver excellent customer service ensuring users can continue to work with minimal disruption.
  • Follow processes, policies, and best practices in all interactions.
  • Document IT processes and procedures as required.
  • Support workflow improvement and automation initiatives where appropriate.

About the position

At Dentons Europe Services in Prague, we embrace a culture of collaboration and continuous improvement. Our team of professionals is dedicated to collaborating seamlessly to provide a wide range of services, including finance, IT, human resources, marketing, and more to support legal teams in managing large volumes of data, ensuring accuracy, and enhancing the overall legal process.

Benefits

  • 25 days of vacation/year
  • 3 sick days/year
  • Meal lump-sum
  • MultiSport card
  • Multipass card
  • Home Office allowance