O pozici
As a Service Planner, you will be the first point of contact for our Field Service Engineers and a key partner for our customers. Your mission is to ensure excellent service delivery by proactively planning service jobs, coordinating resources, and maintaining smooth operational flow.
Co budeš dělat
- Manage, allocate and release open service orders to Field Service Engineers.
- Coordinate and confirm service visits with customers, ensuring timely and accurate communication.
- Monitor job progress, maintain precise customer and equipment records, and ensure data accuracy.
- Support the team by addressing operational issues and collaborating with Operations Managers, other Planners, Team Leaders and technicians.
- Manage spare parts needs, inventory checks, and safety authorizations as part of the service order flow.
- Ensure high service levels for customers by prioritizing tasks, scheduling efficiently, and contributing to high first‑time‑fix performance.
Koho hledáme
- Organize like a pro and can juggle multiple service orders and resources at once.
- Have strong scheduling and communication skills — you coordinate updates with customers and the team via phone and email.
- Can quickly resolve operational issues and adapt to changing priorities.
- Are detail‑oriented and maintain accurate documentation, order records and planning data.
- Work collaboratively with other departments.
- Communicate fluently in Czech; English (intermediate)
- Are skilled in MS Office and comfortable with administrative processes.
- Have customer‑centric thinking and strong interpersonal skills.
Benefity
- A meaningful role in a growing service organization with a direct impact on customer satisfaction.
- Training, onboarding and continuous learning opportunities to grow your technical and planning capabilities
- Supportive team environment and strong cooperation with technicians, planners, and managers.
- Stability of an international company with strong local presence in CZ & SK.
- Opportunities for development and career progression within Atlas Copco Group