O pozici
At SolarWinds, we’re a people-first company. Our purpose is to enrich the lives of the people we serve—including our employees, customers, shareholders, partners, and communities. Join us in our mission to help customers accelerate business transformation with simple, powerful, and secure solutions.
The ideal candidate thrives in an innovative, fast-paced environment and is collaborative, accountable, ready, and empathetic. We’re looking for individuals who believe they can accomplish more as a team and create lasting growth for themselves and others. We hire based on attitude, competency, and commitment. Solarians are ready to advance our world-class solutions in a fast-paced environment and accept the challenge to lead with purpose. If you’re looking to build your career with an exceptional team, you’ve come to the right place. Join SolarWinds and grow with us!
Co budeš dělat
- Act as the senior technical point of contact for the Brno site and EMEA-based remote employees, serving as a trusted escalation and leadership resource, including support for internal users and executives with a high level of professionalism.
- Provide day-to-day end-user support using Jamf, Microsoft Entra ID, Intune, and Autopilot, including device provisioning, access management, M365 (O365) and Exchange administration, endpoint security configuration, and adherence to IT and security standards.
- Lead resolution of complex and escalated issues across Windows and macOS, including hardware, software, VPN, and Microsoft desktop support, while actively contributing to daily helpdesk operations and documenting, tracking, and driving incidents to resolution.
- Manage the full device and asset lifecycle, including installation, imaging, configuration of Windows and macOS systems, account setup, local admin rights management, procurement, deployment, repairs, refresh, returns, and provisioning.
- Support onboarding and offboarding activities, collaborate with Global EUS teams, create and maintain technical documentation, and contribute to continuous improvement initiatives to ensure high-quality end-user support.
Koho hledáme
- Minimum 5+ years of experience in IT support, helpdesk, or IT administration roles.
- Strong expertise in Windows and macOS environments.
- Hands-on experience with device management and provisioning tools (Intune, Jamf, Entra ID/Azure AD, Windows Autopilot).
- Solid experience in Microsoft 365 (O365) administration, including Exchange Online.
- Proven ability to manage escalations and complex troubleshooting scenarios.
- Excellent communication, interpersonal, and customer service skills.
- Ability to balance operational workload, escalations, and continuous improvement efforts.
- Flexibility to work across time zones with global teams.
- Understanding of networking fundamentals (TCP/IP, DNS, DHCP) is an advantage.
- Working knowledge of modern endpoint management (MDM) and familiarity with both Windows and Apple ecosystems, including device configuration, policy management, and user support, is a strong advantage.
Benefity
- 25 days of vacation per year
- 3 sick days per year
- 10 study days per year
- 2 volunteering days per year
- 4 weeks’ holidays after 5-year tenure, Sabbatical Leave
- Up to 48 300CZK personal education budget per year
- Pension or life insurance matching donation up to 3% of the salary or 4000 CZK per month
- Cash allowance for meals of 95 CZK per working day
- Unlimited access to LinkedIn Learning
- English/Czech classes
- Multisport card
- Solarian Referral Program
- SolarWinds Appreciation Program
- Giving – Donation Matching
- Employee Assistance
- Competitive Race Reimbursement
- Breakfast on Wednesdays
- Fresh fruits and snacks on Mondays
- On-site gym
- Twice-weekly workout classes at the office
- Once a week yoga sessions at the office
