O pozici
At E.ON, we are shaping the future of energy. As one of Europe’s leading energy companies, we operate across multiple markets with a clear ambition: to drive the energy transition and deliver sustainable, reliable and affordable solutions to our customers. In the Czech Republic, nearly 3,500 colleagues contribute to our success every day. We offer a stable and fair working environment and are proud to be regularly recognized as a TOP EMPLOYER. At the same time, we are transforming how we work – becoming agile, more collaborative, and closer to our customers. We aim to respond faster to change, simplify our processes, and continuously improve the value we deliver.
Customer-Facing Tribes work at the heart of our customer experience, directly engaging with customers and delivering products, services, and end-to-end journeys across the full value chain—from acquisition through service to tailored solutions.
Within our Customer Solutions Business, these Tribes play a key role in driving customer value and business growth. They are responsible for delivering value to our customers, and their focus is to attain and grow customers.
Co budeš dělat
- Define and communicate the Tribe’s vision, mission, and strategic objectives in alignment with overall company strategy.
- Own and drive end-to-end value delivery within the Tribe, with accountability for business outcomes such as P&L, customer satisfaction (e.g. NPS), market impact, and return on investment.
- Establish and maintain the Tribe roadmap, priorities, and OKRs, ensuring alignment across product teams, Product Owners, and other Tribes.
- Lead planning, monitoring, and performance management through clear KPIs and OKRs; prepare inputs for quarterly planning and Quarterly Business Reviews (QBR).
- Create an environment that enables autonomous, high-performing, cross-functional product teams and supports effective collaboration and alignment.
- Lead and develop key Tribe roles and focus on people development, capacity planning, and team health.
- Manage stakeholder relationships and act as the primary interface to senior leadership; align expectations, manage dependencies, and handle escalations.
- Ensure appropriate governance, quality standards, and compliance with internal policies and regulatory requirements.
- Own the Tribe budget and resource allocation; ensure cost transparency and efficient use of resources in collaboration with Finance.
Koho hledáme
- A natural servant leader who inspires rather than directs: You lead through influence, not authority, and build a strong team culture based on trust, ownership, and transparency. You enjoy developing people, fostering engagement, and acting as a role model - especially in times of change.
- A delivery champion who turns plans into outcomes: You drive reliable delivery of business value with a strong focus on results. You remove obstacles, set clear priorities, and continuously improve ways of working to enhance flow, quality, and predictability.
- A business-minded problem solver: You combine strong customer focus with solid business understanding. You use data to guide decisions, balance trade-offs, and consistently deliver measurable business impact.
- Someone who is comfortable with ambiguity: You thrive in complex and uncertain environments, make sound decisions even with limited information, manage risks effectively, and keep teams aligned and focused.
- A clear communicator and collaborative partner: You build strong alignment across stakeholders, communicate openly and effectively, influence decisions, and work seamlessly across boundaries with a holistic mindset.
- A strategic thinker with a practical mindset: You translate strategy into clear priorities and actionable steps, balancing short-term delivery with long-term
Benefity
- support your meals through a meal allowance of CZK 115 per working day.
- Our standard working week is 37.5 hours. If the position allows it, working hours are flexible – sometimes you may need to stay a bit longer, other times you can leave earlier.
- For roles where it is possible, we offer home office options.
- Our employees and their family members can benefit from discounted mobile tariffs.
- We support parents returning from maternity or parental leave with a financial contribution of CZK 80,040.
- Colleagues with disabilities receive a higher contribution to their personal benefits account depending on the level of disability – up to CZK 20,000 extra per year.
