O pozici
Empowering Africa’s tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Co budeš dělat
- Monitor, deploy and support sophisticated front-office trading systems
- Interact with Traders, Front, Middle + Back Office Staff, including Development, Application Support and Infrastructure Teams
- Perform regular system checks
- Troubleshoot and restore system processing in event of outages
- Handle service requests and queries
- Perform proactive maintenance
- Support Application deployment to Production Services
- Perform and assist with all Disaster Recovery Plans
- Proactively document any knowledge on Confluence
- Proactively assign, manage and prioritize relevant support tickets on the ticketing queue using ServiceNow
Koho hledáme
- Min 6 years of previous experience in a customer support role in high pressured environment
- Application Support experience
- Experience working in FinTech or related fields, preferably Financial Markets / Investment Banking
- Excellent written and verbal communication skills
- Ability to take ownership and become a Subject Matter Expert
- Proactively document any knowledge on Confluence
- Strong attention to detail, self-management, initiative, discipline, and follow-through
- Exceptional problem-solving ability to provide root cause analysis of problems and workarounds
- Ability to work flexible hours to meet client demands.
- Experience working with both Windows Server and UNIX/Linux OS’
- Service Management/ITIL knowledge.
- Experience in Amazon Web Services
Benefity
- Job Summary Absa Capital Prague is looking for an experienced Trading Support Engineer to support the Executing Platforms in our estate. This is a critical role in ensuring the Systems and Infrastructure supporting the Trade Execution platforms are functioning smoothly and efficiently. To excel in this role, a combination of technical, analytical and communication skills is needed.
