O pozici
What Do We Do?
Triple Whale is the AI operating system built for modern ecommmerce. We help you see what's actually working in your business, what's not, and what to do next. Then we take action for you — pausing the underperforming ad, generating the next batch of creative, flagging the inventory risk before it bites.
We pull every signal in your business into one place, and put it on the most trusted measurement foundation in the industry. And on top of that, we give you the most actionable AI in commerce — Moby 2 — letting you tap any LLM you want, grounded in the full context of your business. Moby 2 doesn't just surface insights, it executes decisions for you, with automations that make the rest of your stack smarter.
The result: more than 60,000 brands like Pressed Juicery, OUAI, and True Classic turn mountains of complex data into actions that actually grow profit, at a speed and scale that is not humanly possible.
Co budeš dělat
- Lead the team and set the culture. Hire, coach, and develop a high-performing Implementation team and build the customer-first, outcome-obsessed, process-rigorous bar the function operates against.
- Set and execute the strategy. Define the implementation motion across segments and own the playbooks, staffing model, capacity planning, and global coverage (US, EMEA, APAC) that scale it without linear headcount growth.
- Run goal-based onboarding that drives retention-grade adoption. Tie every customer's onboarding to the goals they bought us for — attribution clarity, ad efficiency, retention lift, AI-driven workflow — and use data to ensure they leave onboarding using the features that correlate with retention and expansion. Adoption is the default outcome of being implemented, not a nice-to-have.
- Build the AI-first, self-serve onboarding experience. Partner with Support, Product, and Customer Success on a Moby-led onboarding layer — guided setup, in-product education, personalized walkthroughs, on-demand answers, and the documentation behind them — so every customer gets a senior implementation partner regardless of plan tier, and the team is freed to focus where humans matter.
- Run operations against real metrics. Pilot conversions, time-to-first-value, goal-attainment rate, feature-adoption rate, onboarding CSAT, and post-onboarding health-score trajectory — instrument them, publish them, move them.
- Own the handoff to CS. Define what "implementation complete" means, what the CSM inherits, and the criteria a customer has to hit before they leave your team. No more handoffs where the customer doesn't know what they bought.
- Run the cross-functional partnerships. Route non-standard technical work to Solutions Architecture cleanly and be the voice of the new customer to Product and Engineering, surfacing onboarding friction and feeding implementation signal into the roadmap.
- Act as the senior escalation point for high-risk or stalled implementations, and the person Sales, CS, and execs trust to get customers to live and adopting.
Koho hledáme
- 5+ years of experience in SaaS implementations, onboarding, professional services, customer success, or a related customer-facing function.
- 2+ years of experience leading, coaching, and developing high-performing teams.
- Experience leading Implementation, Professional Services, Onboarding, or Customer Success teams in a high-growth SaaS environment.
- Strong project management skills with experience overseeing multiple complex customer implementations simultaneously.
- Proven ability to build relationships and influence stakeholders internally
Benefity
- We Move (Very!) Quickly : The speed at which we work, iterate, and deliver value is our most competitive advantage.
- We Are Trustworthy : Candor, directness, and honest communication helps us learn, grow and improve so we can win together.
- We Are Curious : We extend beyond our comfort zone and ask questions that guide us towards new, creative, and bold paths.
- We Act Like A Mensch : We act with honor, integrity and empathy, and have deep respect for our customers and each other.
- Base Compensation Range: $130,000-$150,000
- Our compensation ranges are set using benchmarks from growth-stage companies and factor in function, level, and location—so everything stays balanced and competitive. The range listed on each job posting reflects the minimum and maximum target salary across all U.S. locations.
- Triple Whale is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
