O pozici
Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world!
Co budeš dělat
- Serve as the primary post-sales point of contact for strategic federal customers.
- Drive successful onboarding, implementation, and adoption of Dragos solutions.
- Establish relationships and partner with customers to define success criteria and help them achieve measurable positive business outcomes.
- Own customer success plans and conduct regular business reviews to assess value realization, promote advocacy, and identify expansion opportunities.
- Directly manage assigned customer segments and maintain health metrics to drive proactive engagement and value realization.
- Identify and mitigate commercial and technical risks to minimize churn (GDR) while maximizing expansion opportunities (NDR).
- Regularly maintain SFDC and other systems of record with detailed notes including proactive development and execution of success and at-risk account recovery plans.
- Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support to ensure a seamless customer experience.
Koho hledáme
- US Citizenship is required.
- 5+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
- Demonstrated ability to define, track, and drive customer success metrics (eg, NDR, GDR, churn analysis, expansion velocity).
- Proven ability to manage complex customer relationships and influence key stakeholders within the public sector.
- Understanding of cybersecurity and how that translates to business-level outcomes.
- Demonstrated ability to communicate effectively with diverse stakeholders and build credibility through compelling presentation and relationship-building.
- Willingness to travel 25%.
Benefity
- OTE: $175,000
- Competitive Equity Package
- Comprehensive Benefits Plan
