O pozici
Imagine standing at the top of the Empire State Building, taking in the breathtaking view. From the online booking to the seamless entry, every part of your ticketing experience was designed and supported by Ventrata. An industry-leading SaaS platform that helps attractions, tours, and activities to create memorable experiences.
Backed by a passionate team, headquartered in London and with offices in Brno, Lisbon, and remote teams worldwide, we’re expanding rapidly across multiple markets and verticals. Our mission is to help businesses of all sizes scale and grow while preserving their unique identity and spirit.
Be a part of something extraordinary, where your ideas and contributions truly matter. Let’s shape the future of travel together.
Co budeš dělat
- Actively improve the customer experience;
- Work with clients and their employees to identify problems and advise on the solution;
- Recreate, troubleshoot and independently investigate reported issues;
- Collaborate with development teams, identify errors and report bugs via internal helpdesk;
- Master the support channels: Ventrata Chat, Slack and Helpdesk;
- Help with client onboarding and uploading data to our systems;
- Supporting internal teams with tasks beyond the job description.
Koho hledáme
- You are looking for a huge challenge;
- You are interested in technology, curious about systems, software, and hardware, and you are a fast learner;
- You are an open-minded person always looking for feedback and ways to improve;
- You take pleasure and pride in your work;
- You do wanna grow with the company;
- You have excellent communication and interpersonal skills;
- B2 English mandatory;
- C1 Portuguese or Spanish mandatory;
- Italian is a huge plus;
- Analytical mind and problem-solving attitude;
- Ability to effectively describe and document issues;
- Attention to detail;
- Ability to work independently and as a part of a team;
- Based in Europe.
Benefity
- Higher compensation rates for collaboration during national holidays;
- Lunch breaks, extra hours, or performance-based contributions can be reflected in your compensation – we appreciate going the extra mile;
- 24 days of paid vacation;
- Need gear? We'll contribute to your remote setup or help you get the hardware you need for your work;
- Enjoy a fast-paced start-up environment with lots of autonomy and space for creativity;
- Join our occasional team retreats and workations – we've gathered in Spain, South Africa, Italy, Portugal, and France in the past. Prefer something casual? There’s always a spontaneous beer or a sports activity happening;
- We’re a group of motivated, curious, and international collaborators who enjoy what we do.
