O pozici
Build It Clean. Launch It Right. Scale It Stable. 🔧🚀
Creators move fast. But when things break, lag, misfire, or fail to integrate? Momentum stalls.
That’s where you come in. You don’t just love the launch moment. You love what happens before it.
▶️ The structure .
⏩ The configuration .
⏭️ The “let’s make sure this passes review the first time .”
At Passion.io, we’re evolving fast - rolling out AI-powered features that accelerate how creators build and scale their apps. And, yes you guessed it. Where speed increases…. Complexity does too.
Which means… This isn’t traditional Customer Success either.
This is technical ownership inside a high-growth creator platform . This role exists to guide customers through build → QA → App Store submission → optimisation → long-term stability.
So launches feel smooth, not stressful.
Not Reactive. Reliable.
You don’t just answer “how-to” questions.
✅ You diagnose.
✅ You optimize.
✅ You future-proof.
Co budeš dělat
- You’ll manage a portfolio of ±45 creators who need deeper technical partnership -primarily US-based (so yes, EST/PST is part of your rhythm).
- Troubleshooting complex platform configurations
- Reviewing integrations and automation logic
- Advising on backend setup to support scale
- Diagnosing root causes behind feature friction
- Guiding creators through technical implementation decisions
- Partnering with Product on advanced use cases
- Translating technical possibilities into clear action
- Escalating technical blockers with structured documentation
- Ensuring adoption of SDK updates or platform changes
- Run technical launch-readiness reviews
- Review crash logs and performance signals
- Identifying recurring friction patterns across portfolios
- Escalating true platform issues with clarity and context
- Validate new feature releases before wider rollout
- Monitor compliance updates from Apple & Google
- Documenting technical best practices
- Improving implementation playbooks
- Supporting expansion conversations with technical credibility
- Partnering cross-functionally with Product & Engineering to strengthen platform reliability
