O pozici
H&M group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.
We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.
Co budeš dělat
- Lead, coach and develop Tech Ops teams and Tech PMs, building a strong, engaged and high-performing organisation.
- Create clarity of direction, set priorities and empower teams to take ownership and deliver with accountability.
- Foster a culture of collaboration, continuous improvement and customer focus across all tech operations.
- Act as the key escalation point and trusted partner for business stakeholders on all tech operations topics.
- Drive strong cross-functional collaboration with Sales, Expansion, Retail Operations and Global Tech.
- Take full accountability for Tech Operations and retail tech rollouts within the Sales Market, acting as the first escalation point for tech‑related issues.
- Ensure stable operations and high‑quality end‑user support services across all locations.
- Drive proactive initiatives to identify and resolve operational issues and risks early.
- Monitor key performance indicators and secure continuous improvement across all areas.
- Contribute to governance and reporting models, sharing insights with global teams.
- Oversee budget and P&L management, including forecasting, invoicing and financial reporting.
- Manage procurement of market services and external vendors in line with global guidelines.
- Secure compliance with H&M policies, local regulations and audit requirements.
- Support cybersecurity initiatives and ensure alignment with global security standards.
Koho hledáme
- A bachelor’s degree in Computer Science, Technology Operations or a related field (or equivalent experience).
- ITIL Foundation certification (v3 and/or v4) or experience working with ITIL principles.
- 3+ years of experience in ITSM, service delivery or infrastructure – with a strong leadership component.
- Proven experience leading teams, driving performance and delivering through others, not only owning processes.
- Exposure to retail tech or consumer-facing tech environments preferred
- Strong budget management and forecasting skills.
- Understanding of compliance, cybersecurity and governance requirements.
- Proficiency in English, both written and spoken.
Benefity
- 25% staff discount for you and one family member across all H&M Group brands – in stores and online (H&M, COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET).
- H&M HIP incentive program.
- Relaxing Days - 2 additional days off in your first year and 4 days annually after your first year with us.
- Referral bonus for recommending externally hired colleagues.
- Co-financed access to either a Multisport Card.
- Occasional coupons and bonuses throughout the year.
- Extra Annual Leave - 1 additional vacation day after 6 months of employment.
- Additional day off (jubilee).
- Educational Learning Studio platform, including LinkedIn Learning.
- Structured year-round development process with goal setting, performance evaluation, and achievement review.
- Career opportunities, with 70% of our recruitment processes filled through internal promotions.
