O pozici
Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.
Here at Career Team, the Team Lead is an integral part of our team and will assist us with our mission of accelerating the human condition!
Co budeš dělat
- Provide day-to-day guidance and support to Career Advisors and office staff
- Assist with onboarding and training of new employees
- Reinforce policies, procedures, and service delivery expectations
- Provide coaching on case management, documentation, and customer service
- Help identify staff training needs and operational challenges
- Support daily office operations and workflow coordination
- Assist with office scheduling and coverage coordination
- Address routine participant escalations and office concerns
- Ensure a professional and customer-focused office environment
- Communicate office needs/issues to leadership
- Periodically provide coverage at different locations as needed
- Approach each day and task with a “ZAG” mindset
- Support file reviews and quality assurance activities
- Monitor case notes, activity tracking, and service documentation
- Reinforce compliance with WIOA, CalJOBS, and local board policies
- Support corrective action follow-up and continuous improvement efforts
- Maintain a reduced caseload of participants
- Deliver career coaching, assessments, and employment services
- Support training and supportive service coordination
- Assist participants with barriers to employment
Koho hledáme
- Associate's degree or higher
- 2+ years of experience working in a career center or providing career development services
- 1+ year of experience working with unemployed and underemployed individuals
- Ability to give presentations and workshops (public speaking)
- Demonstrated understanding of WIOA programs and services
- Demonstrated ability to be highly detail-oriented in order to successfully meet program requirements
- Knowledge of local community colleges, local community partners and private training
- Knowledgeable about workforce program requirements for compliance, TEGL’s review and application of policies and development of procedures, workflows
- Computer literate with proficiency in Google Office Suite (e.g., Docs, Sheets, etc., PowerPoint) training platforms, and case management or customer relations software applications (such as CalJOBS)
- Exceptional time management skills to meet deadlines and work under pressure
- Excellent verbal and written communication skills
- A Valid Driver’s License
Benefity
- 401k with a generous employer match
- Medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans
- Disability insurance
- Supplemental insurance
- Paid holidays and paid time off, offered on an accrual basis
