O pozici
Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen.
Co budeš dělat
- Own the end to end international operations strategy across fulfillment, freight, duties, and returns for all non US markets.
- Define and manage SLAs, cost to serve targets, and service standards by market aligned to business goals.
- Build and maintain international playbooks that enable scale, consistency, and structured execution across regions.
- Drive readiness for new market launches, including 3PL selection, carrier negotiation, routing, tax/duty setup, and go live planning.
- Manage international 3PL and freight partners, holding them accountable to contracted SLAs, KPIs, and quality standards.
- Lead carrier selection, RFPs, rate negotiations, and ongoing performance reviews to optimize speed, cost, and customer experience.
- Oversee cross border freight lanes, middle mile consolidation, and last-mile partner performance across key regions.
- Create contingency plans for peak, weather, and geopolitical disruptions to ensure consistent delivery performance.
- Own DDP vs DDU strategy, HS code accuracy, and duty/tax compliance across all shipping regions in partnership with Finance and Freight teams.
- Partner with Tech and Finance to ensure accurate duty calculation at checkout and minimize post-purchase surprises for customers.
- Monitor regulatory changes (e.g., de minimis, VAT/IOSS, import rules) and adapt processes proactively.
- Own landed cost modeling, identifying margin opportunities and cost leakage across markets.
- Partner with CX, Planning, Merchandising, Marketing, and Tech to align international priorities with company initiatives.
- Represent international ops in strategic planning, promotional calendars, and cross-departmental projects.
- Provide timely, structured communication and reporting across stakeholders and leadership.
- Analyze shipping cost, on-time delivery, cancellation, and returns metrics by market to identify trends and opportunities.
- Partner with reporting teams to produce actionable dashboards and insights for leadership.
- Translate data into structured reporting frameworks that inform market level decisions and investment.
- Own the cadence and communication of international ops reporting to executive leadership.
- Lead, coach, and develop the international ops team, fostering accountability and continuous improvement.
Koho hledáme
- Strong leadership, coaching, and team development skills with a track record of building high performing global teams.
- Excellent written and verbal communication skills with the ability to influence across regions and time zones.
- Global minded operator who can balance big picture strategy with day to day execution.
- Structured thinker who turns ambiguity into repeatable playbooks.
- Data driven decision maker who uses insight to guide investment and prioritization.
- Strong commercial instincts and comfortable owning P&L impacting decisions.
- Calm under pressure, especially during peak trade periods and cross border disruptions.
- Proactive problem solver who anticipates risks before they impact the customer.
- Collaborative partner who builds trust quickly across regions, functions, and partners.
Benefity
- Be part of a purpose-driven company that’s shaping the future of comfort and mental wellness.
- Work in a supportive, creative environment where your ideas and growth are valued.
- Enjoy Comfrt benefits such as generous paid time off, company-covered health insurance, 5% 401k match, and discounts on all Comfrt products!
- Join a passionate team making an impact on exciting projects, all while enjoying the flexibility and collaborative support of a fully remote environment.
