O pozici
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
Co budeš dělat
- The Service Delivery Operations Manager is a role responsible for leading and overseeing the successful delivery of support services to clients within a Region/Country or Services Division.
- The employee will be responsible for ensuring achievement of organisational and team objectives and fostering a collaborative and motivated work environment.
Koho hledáme
- Advanced organizational and team management skills.
- Excellent communication skills – both verbal and written, coupled with strong ability to collaborate with internal stakeholders, external clients, and technology partners.
- Advanced understanding of budgets, cost management, and technology investment optimization.
- Excellent time management, prioritization, and delegation abilities.
- Advanced focus on client centricity and service excellence.
- Highly focused on business outcomes and measurable value realization.
- Advanced ability to work across different cultures and social groups.
- Ability to work effectively in a dynamic, fast-paced environment and adapt to changing business and technology landscapes.
- Advanced Service Management and Service Operations (SMSO) expertise.
- Strong understanding of Artificial Intelligence (AI), Generative AI, Intelligent Automation, and their application within IT operations and service delivery.
- Ability to identify, evaluate, and implement AI-driven operational improvements to enhance efficiency, service quality, and customer experience.
- Experience leveraging AI-powered analytics, monitoring, predictive operations, and automation tools to improve operational performance and reduce service disruptions.
- Data-driven mindset with the ability to translate operational data and AI-generated insights into actionable business outcomes.
- Proven ability to lead organizational change and drive adoption of AI-enabled ways of working across operational teams.
- Bachelor's degree or equivalent in Information Technology, Business Administration, Computer Science, Engineering, or related discipline, with significant experience in Infrastructure Service Operations.
- ITIL certification(s) preferred.
- AI, Data Analytics, Cloud, Automation, or Digital Transformation certifications preferred (e.g., Microsoft AI, AWS AI, Google AI, ServiceNow AI, or equivalent).
- English fluency is mandatory.
- Advanced experience in a Service Delivery Management position within a large-scale (preferably multinational) technology services environment across a range of services.
- Advanced experience in a service delivery environment including technical and service management exposure.
Benefity
- Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.
- You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent.
- A place where you will be at the heart of our success!
