O pozici
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Co budeš dělat
- Gathering evidence from flagged transaction data and from customers’ claim submissions and probing further where needed
- Using Monzo’s values to investigate the nature of suspicious transactions with empathy and attention to detail.
- Use of Monzo’s values to reassure and support customers through the process of identifying active fraud.
- Safeguarding compromised accounts and taking appropriate remedial action to ensure customers can resume safe usage of their Monzo account.
- Providing advice and support to victims of fraud on how they can protect themselves in the future.
- Communication to and from other banks about potential fraudsters in ours/their customer base
- Communication to and from CIFAS about potential fraudsters in Monzo’s customer base
- Communication with law enforcement about crime we discover as part of our investigations
- Submitting accounts for closure where first party concerns are held following investigation (in line with relevant guidance)
Koho hledáme
- You have strong English written and verbal communication skills.
- You are Fluent in Spanish both written and verbal communication skills
- You are a strong team player and able to work effectively as part of a technical team.
- You have an understanding of Fraud and the ability to handle all typologies of Fraud to reach resolutions for our customers.
- You can provide actionable specific feedback to a wide range of audiences and levels.
- You have significant experience identifying trends and delivering fraud technical training and coaching to combat these.
- You have knowledge of fraud prevention policy and regulations in the UK and the EU, and associated financial crime risks.
Benefity
- 💰£31,100 - £39,250 (+ £2,500 Multilingual Premium)
- 🎂 We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.
- 📍 This role is remote based in the UK.
- 📚£1,000 learning budget each year to use on books, training courses and conferences.
- ➕ Plus lots more! Read our full list of benefits .
