O pozici
What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today!
Job Summary
The Regional Manager, Technology leads regional technology vendor performance and partners with franchise owners and regional leadership to align technology with business needs. The role drives issue resolution, identifies growth opportunities through technology, and represents regional priorities to central teams to support effective delivery across local markets.
Co budeš dělat
- Regional Vendor Management
Manage day-to-day relationships with local and regional technology vendors, acting as a key point of contact for both FOs and internal teams.
Track vendor performance against contracts and Service Level Agreements (SLAs), holding them accountable for quality and delivery commitments.
Act as a third party to help mediate and resolve issues between local vendors and market
- Regional Partnership & Growth
Partner with Regional General Managers and FOs to proactively identify opportunities to increase sales by better applying existing or proven vendor technologies.
Act as the primary technology advisor to the regional leadership team, translating technical concepts and vendor performance into business impact.
Serve as the local market advocate in the early stages of the
- Issue Triage and Resolution
In partnership with local markets and central teams, you will triage and drive the resolution of key regional issues:
Technical Issues: For bugs or poor integrations, you will mediate between markets and vendors to diagnose root causes and drive a resolution plan, acting as the primary escalation point.
Process & Knowledge Gaps: For issues arising from poor local knowle
Koho hledáme
- Education, Experience & Certifications
Degree-level education or equivalent professional experience.
A certification in vendor management, service management (e.g., ITIL), or project management.
Proven experience managing technology vendors, partners, or key supplier relationships.
Demonstrable experience working as a strategic business partner to non-technical teams, including Franchisees, Commer
- Functional Skills
Exceptional relationship management and interpersonal skills.
Ability to work with a high degree of autonomy in a regional capacity.
Excellent organizational and planning skills, with the ability to manage multiple priorities.
Strong influencing and stakeholder management skills.
A practical and structured approach to resolving issues at their source.
The ability to quickly asses
Benefity
- Our Values
EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
INNOVATE TO WIN – We champion and challenge for a better way
- Our Core Competencies
CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and
- Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
