O pozici
Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region.
Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce.
Our brand promise - Makes Work Life Better ™ - Reflects our commitment to employees, customers, partners and communities globally.
Co budeš dělat
- The Principal Solutions Specialist IV in the Product Solutions Team is a Dayforce subject matter expert who conducts data-driven analysis to identify ticket trends and macro-level gaps amongst the Dayforce client base, and apply technical solutions to solve these problems, with the aim to:
Improve the effectiveness of the Customer Support organization
Reduce incoming support ticket volume
Reduce c
- This involves ideation, planning, executing, leading and contributing to various people, product and process-based initiatives. This role assumes a leadership capacity in the team and the ability to handle escalations and lead efforts during widespread, critical situations impacting the Dayforce organization. It would require efficient collaboration with teams across Dayforce including Customer Su
- The Principal Solutions Specialist IV is a functional expert in several Dayforce product areas, and a good working knowledge of the Dayforce suite of products and how they integrate and impact the different product areas. When complex or critical issues arise in their areas of expertise, the Principal Solutions Specialist IV partners with other teams to identify a resolution path, formulate strate
- Stay current on Dayforce application knowledge
Understand upcoming features and changes in the product
Identify support readiness activities
Learn about new technologies and methodology to provide innovative and world-class support to our customers
Monitor and review critical defects, product gaps, customer configuration and data issues with the aim to:
Proactively identify remedial actions on a g
Koho hledáme
- Bachelor's degree in computer science, engineering, information systems or a related technical field
- 2+ years of experience working with the Dayforce HCM application
- Recognized subject matter expert across multiple Dayforce product areas
- Good proficiency in SQL, Power BI, LLMs and an understanding of relational database concepts
Benefity
- up to 80 hours of paid sick time and 17 weeks of paid parental leave, subject to the terms of the applicable policy or program.
- With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself.
