O pozici
At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.
We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.
Co budeš dělat
- Provide high-quality customer support for banking and card-related inquiries
- Handle incoming calls and written requests from customers in English
- Resolve customer issues during the first contact whenever possible
- Support transaction authorization processes and handle card-related (sensitive) data
- Assist customers with account-related topics, payments, and billing issues
- Escalate more complex cases to dedicated teams when required
- Maintain accurate documentation in internal systems
- Work within defined procedures and ensure compliance with financial regulations
- Build positive and professional relationships with customers
Koho hledáme
- Very good command of English (C1) both written and spoken
- Secondary education (high school diploma) – students and graduates welcome
- Customer-oriented mindset and willingness to learn
- Good communication and interpersonal skills
- Basic computer skills (MS Office, ability to navigate systems)
- Ability to work with procedures and deadlines
Benefity
- Stable employment in a recognizable international company
- Full onboarding and paid training
- Clear career paths and internal development opportunities
- Friendly, supportive team environment
- Up to +15% bonus for non-standard working hours
