O pozici
Hi, Denise here and I am the Head of Mid-Market Customer Success at Ashby 👋. Our team is passionate about shaping and scaling an exceptional high-touch customer experience across the mid-market segment. As we continue expanding we are thrilled to be hiring our next CSM in EMEA to help shape how we serve customers in this region, ranging from high growth start ups to public companies.
As a member of our Customer Success team, you will help us continue to grow our High Touch Mid-Market Customer Success function. In this role, you'll implement, train, and support the adoption of Ashby with customers across the region, partnering closely with a talented group of four CSMs on the EMEA Mid-Market team.
Ashby is designed to be powerful and flexible, allowing users to adjust it to their needs. This means that there is a lot to learn. You will become a product and domain expert in order to enable our customers to make the best use of Ashby to drive hiring excellence.
Co budeš dělat
- implement, train, and support the adoption of Ashby with customers across the region
- manage four to eight week implementations, while continuing to deliver value through the customer journey
- managing a book of ~60 mid-market customers, exceeding $1.5M in total ARR
- working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations
- creating ‘Ah ha!’ moments by tailoring training and product walk throughs to address a customer’s specific challenges
- providing the voice of the customer to internal stakeholders so we can ensure that our product roadmap delivers value
- crafting repeatable processes that will allow our go-to-market team to scale well in future
- sending crisp follow-up emails, on time
- managing a wide range of customers, and prioritizing effectively
- leveraging tools/technology to maximize your time
Koho hledáme
- You have a strong track record of customer success experience in B2B SaaS (at least two years), supporting the implementation and adoption of complex technologies.
- You’re experienced managing a book of ~60 mid-market customers, exceeding $1.5M in total ARR. You enjoy developing relationships across a broad set of stakeholders while supporting existing teams to drive adoption and retention
- You have experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
- You love becoming a product and industry expert and have experience doing this in a previous customer success role. You can create ‘Ah ha!’ moments by tailoring training and product walk throughs to address a customer’s specific challenges.
- You’ve worked with technically complex products and show a strong curiosity to explore details and understand how things work.
Benefity
- We’re building the next generation of enterprise software, and we’re starting with a suite of products that help talent leaders, recruiters, and hiring managers run their hiring process significantly better.
- We are well-funded and backed by great investors, including Y Combinator, Elad Gil and Lachy Groom.
- We publicly launched in October 2022 and are already working with thousands of amazing companies, including Opendoor, Plaid, Airtable, Snyk, Benchling and SalesLoft.
- We’ve built an incredible team and exceptional product over the past couple of years, and we truly are just getting started.
