O pozici
We're not just a company; we're a global force. Fiercely committed to ensuring that everyone, everywhere, can live their lives digitally safe. Our family of brands, Norton, Avast, LifeLock, Avira, AVG, ReputationDefender and CCleaner, unite the brightest minds, the sharpest tech and the most diverse thinking to protect over 500 million people. And we've built an inclusive workplace, where your well-being is a priority because true success comes from a place of balance and authenticity. When you're thriving, you're unstoppable. So, bring us your bold ideas and passion that refuses to quit. The digital world isn't some distant reality, it's the world we live in, and we're ready for it. If you're ready to push boundaries and be part of something bigger, join #TeamGen.
Co budeš dělat
- You will own a defined and commercially significant orchestration within our membership lifecycle: a focused domain where your strategy, judgement and execution will have direct and measurable impact on revenue and customer experience.
- This role will own one of them. The exact assignment will depend on the candidate and the business priority at the time of hire, but the orchestrations we run include:
- Upsell and cross sell: growing revenue per customer through well timed, value led expansion offers. Key metrics: average bookings per user (ABPU), upsell units (free to paid), cross sell attach rate, trial take rate and trial to paid conversion.
- Renewal and churn reduction: protecting and growing the long-term value of the paid subscriber base. Key metrics: renewal base LTV, renewal rate, first tenure renewal rate, auto opt out rate (AOO) and billing success rate (BSR).
- Engagement and lifetime value: deepening product usage and member relationships to extend tenure and monetisation over time. Key metrics: feature activation rate, multi device adoption, AOO (post purchase), paid NPS and sustained engagement indicators.
- Whichever orchestration you lead, the accountability is the same: you own the strategy, the commercial outcomes, the AI decisioning logic and the customer experience standards within your domain.
Koho hledáme
- Commercially accountable, you take the numbers personally. You own outcomes, not just workstreams, and you find a way to deliver.
- A standard setter, you have a clear internalised sense of what great lifecycle management looks like and the conviction to hold that bar even when it is easier not to.
- Customer obsessed, you believe from experience that sustainable commercial performance and exceptional customer experience are the same goal pursued together.
- Energised by transformation, you are drawn to the complexity of building something genuinely better. Ambiguity does not slow you down; it focuses you.
- Hands on and strategic in equal measure, as comfortable interrogating the logic of a churn intervention as you are presenting a 12-month monetisation roadmap to the leadership team.
- A decisive prioritiser, you identify the highest leverage opportunities quickly and protect your focus relentlessly. You say no with clarity and conviction.
Benefity
- Our hybrid work model (3 days in the Prague office) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions and build relationships. At the same time, it offers the flexibility you need to focus and do your best work.
- We've built an inclusive workplace, where your well-being is a priority because true success comes from a place of balance and authenticity.
