O pozici
Purpose of the Role
Lead the Platform Services & FinOps function responsible for the operational governance, service performance, financial management, and continuous improvement of the Serco Europe cloud platform.
The role is accountable for ensuring that cloud services are delivered effectively, meet agreed service levels, remain financially sustainable, and evolve in line with business and technology objectives.
Acting as the bridge between Architecture, Engineering teams, Managed Service Providers, and business stakeholders, this role translates strategic technology decisions into operational processes, service governance, and measurable outcomes.
The role acts as the primary operational owner of the cloud platform, ensuring effective collaboration between Architecture, Engineering, Operations, and third-party providers to deliver agreed service outcomes.
The role also serves as the primary operational escalation point for Serco Europe ICT stakeholders responsible for providing support across all Serco Europe sectors, ensuring that platform-related issues, service requests, and architectural escalations are appropriately triaged, assigned, and managed through to resolution. The role owns the coordination of internal teams and external providers to ensure timely and effective service outcomes.
Co budeš dělat
- FinOps & Cost Governance
Own the financial governance of the Serco Europe cloud platform.
Drive cost transparency, optimisation and accountability across Azure, Microsoft 365 and associated cloud services.
Lead cloud consumption analysis, forecasting, budgeting and cost reporting activities.
Establish and maintain chargeback and showback models where appropriate.
Support business cases, investment
- Platform Governance & Operating Model
Define and maintain the operating model for the Serco Europe cloud platform.
Establish governance processes, operational controls and service management practices.
Ensure alignment between architecture decisions, operational execution and business objectives.
Drive standardisation, operational maturity and continuous improvement initiatives.
Ensure operational
- Service Management & Operational Performance
Own the operational performance of platform services.
Define and monitor SLAs, OLAs, KPIs and service performance metrics.
Coordinate operational readiness, service transition and operational acceptance activities.
Lead service reviews and improvement plans with internal and external stakeholders.
Coordinate major operational issues, escalations and ser
- Team Leadership & Coordination
Lead, develop and coordinate the Platform Services & FinOps function.
Manage and coordinate the activities of the Platform Solution Architect, Cloud Platform Engineer, Modern Workplace & Identity Systems Engineer, and Automation & Operations Engineer.
Prioritise work, assign responsibilities and ensure effective execution across the internal platform team.
Coordinate
- Stakeholder & Supplier Management
Act as the primary operational point of coordination between Architecture, Platform Engineering, Managed Service Providers, service partners and business stakeholders.
Govern service delivery across internal teams and external providers to ensure responsibilities are executed in line with the Serco Europe RACI Matrix.
Facilitate governance forums, serv
Koho hledáme
- Experience with Microsoft Azure and Microsoft 365 environments.
Experience working with Enterprise Architecture and Solution Architecture teams.
Familiarity with cloud governance frameworks, operating models and service transition practices.
Experience supporting large-scale cloud transformation programmes.
Understanding of AI-enabled services, automation and emerging cloud technologies.
Experienc
