O pozici
As a Learning Administrator you are responsible supporting both Clients and GP teams with the successful organisation of Classes / Sessions that take place remotely or in person. You will be accountable for all aspects of the Administration around the Class such as; Booking Instructors, Guest Speakers, Booking Venues / Facilitates both on and off premise, as well as all organising all Logistics to ensure the Class runs successfully (Print Materials, Catering, Kit etc.).
You will be personally responsible for maintaining excellent Client and Stakeholder relationships, as well as contributing to the Internal KPI’s / SLA’s and ensuring all Customer Satisfaction scores are achieved.
We support both local Regional Clients as well as having responsibility for ensuring our Global Clients needs are met. You’ll have the opportunity to work with Clients across different industries such as; Financial Services, Insurance Services, Pharmaceuticals, Automotive and Technology. Our Clients are Global and Regional in nature, we are too.
Co budeš dělat
- Support the annual scheduling process on contracts.
- Schedule, publish courses and administer enrolments.
- Own internal relationships and external vendors to arrange conference centres, hotels, trainers, print suppliers, catering and equipment.
- Issue Joining Instructions to enrolled attendees.
- Book accommodation for facilitators and participants, where required.
- Manage queries via phone or email.
- Ensure all Service Level Agreements are achieved.
- Make suggestions of improvements to improve the services we provide.
- To assist with SBU marketing activities as requested by the appropriate manager and to provide Subject Matter Expert (SME) support when necessary for identified business development opportunities.
- To participate in the staff development programme within the framework of IIP and within the agreed individual staff development
Benefity
- The Administration team within GP Strategies have a proven record of supporting individuals who prove themselves and want to take control of their career. Many of the team have gone on to become successful Team Leaders, Learning Consultants, Project Managers or Programme Managers, all with the wider GP Strategies teams.
