O pozici
As a 2nd Level Support Engineer at Creditinfo, you will be responsible for supporting reported application issues across the product portfolio and finding solutions to various clients' requests in collaboration with Level 1 and Level 3 Support teams, ensuring a top-quality service is delivered to all consumers.
Co budeš dělat
- Ensure all issues are properly logged
- Analyze and solve application issues / errors within Credit Bureau System and value-added application on both application and database layers
- Perform standard configuration changes within applications
- Closely collaborate with 1st Level and 3rd Level Support team
- Provide prompt and accurate feedback to customers
- Prioritize and manage several open issues at one time
- Document technical knowledge in the form of notes and manuals
Koho hledáme
- MS SQL, Postgres (optionally relational databases)
- Microsoft Windows Server OS, Linux and Networking
- Troubleshooting based on the information from the application and the system logs
- Strong command of English language (both verbal and written)
Benefity
- It will be nice if you have or know:
- Bachelor's degree in Computer Science, Engineering or equivalent area
- Experience with React, RabbitMQ and CouchBase
- .NET and C#
- Knowledge of ITIL principles and processes
