O pozici
Zentso builds and operates CloudToolz, a revenue-critical SaaS platform layered on top of iMIS RiSE association management software, serving clients across the UK, Europe, United States, and Asia Pacific. The platform encompasses workflow automation, form building, CRM, CMS, and payment processing capabilities delivered to organisations in multiple sectors.
Zentso is a software company specialising in association management technology. We build and maintain the CloudToolz platform, which extends iMIS RiSE with advanced workflow automation, forms, analytics, CRM, CMS, and payment processing capabilities. Our clients include national professional associations, peak bodies, and member-based organisations across Australia, the UK, and the Asia Pacific region.
We operate as a small, distributed team with a strong emphasis on technical ownership, direct communication, and pragmatic decision-making. The right person for this role will be someone who takes genuine satisfaction in keeping complex systems running reliably and securely, and who can operate with a high degree of autonomy.
Co budeš dělat
- Manage and maintain global infrastructure spanning Windows Server 2022, SQL Server, MongoDB, Redis, and Cloudflare across four regions.
- Ensure availability, performance, and scalability of the CloudToolz platform, which is revenue-critical and must meet defined SLAs.
- Support the CTO in planning and executing deployments of new CloudToolz releases, an ASP.NET Core-based platform integrating with Dynamics, iMIS, Salesforce, and native CRM and CMS capabilities.
- Lead the migration of CloudToolz workloads toward a Kubernetes-based container orchestration model, defining the target architecture, migration sequencing, and rollout approach in collaboration with the CTO.
- Manage and evolve Kubernetes cluster operations including deployments, scaling, resource management, network policies, and RBAC.
- Build and maintain an observability stack using Grafana OSS, including dashboards, alerting, and integration with metrics, logs, and traces from application and infrastructure layers.
- Manage DNS, CDN, WAF, and DDoS protection through Cloudflare.
- Monitor system performance, identify and resolve bottlenecks, and lead incident response and recovery.
- Maintain up-to-date documentation, runbooks, configuration standards, and disaster recovery procedures.
- Lead IT security operations including identity and access management, endpoint protection, and vulnerability management.
- Administer and enforce policies across Microsoft 365, Bitwarden, Bitdefender GravityZone, and KnowBe4.
- Develop and enforce data protection and compliance policies aligned to GDPR and ISO 27001 frameworks.
- Conduct and coordinate security awareness training, phishing simulations, and incident response exercises.
- Monitor for threats and manage response, escalation, and remediation processes.
- Administer and optimise Microsoft 365 across the organisation, including Exchange Online, SharePoint, Teams, and Entra ID.
- Manage Salesforce administration within scope, in coordination with the product team.
- Own configuration and policy management for endpoint security tools and password management.
- Collaborate with the CTO on infrastructure scaling strategy, architecture decisions, and technology selection, with a particular focus on the containerisation roadmap.
- Drive adoption of infrastructure-as-code practices to support repeatable, auditable deployments across environments.
- Drive automation of routine operations using PowerShell, scripting, and monitoring tooling.
Koho hledáme
- 5 or more years of experience in IT infrastructure, cloud operations, systems administration, or DevOps roles.
- Strong hands-on experience with Windows Server 2022 and SQL Server in production environments.
- Proven experience with MongoDB and Redis in operational contexts.
- Demonstrated Cloudflare experience covering DNS management, WAF rules, CDN configuration, and security features.
- Solid proficiency in Microsoft 365 admini
- Fluency in English is required for collaboration with our distributed team and our international clients.
- Familiarity with ASP.NET Core is an advantage.
- Experience with Dynamics and/or iMIS ecosystems is a strong advantage.
- Familiarity with ISO 27001 or similar security frameworks is advantageous.
- Experience supporting production workloads in an on-call context is required, including responsiveness to critical incidents and out-of-hours escalation responsibilities.
Benefity
- Base salary range: €60,000 – €85,000 per year
- Typical target: €70,000 – €80,000 per year
- Performance bonus: Discretionary, based on individual and company performance
- Pension: Employer contribution in line with local requirements
- Flexible working: Remote-first; flexible hours with availability for global coordination
- Probation: 6 months
- Compensation is commensurate with demonstrable experience and the scope of the role. The range reflects a small-business context while remaining competitive for the Berlin IT market for this level of responsibility.
