O pozici
Seniority Level: Entry level #Talent Brewing the world’s most loved beers and building brands consumers love, AB InBev is where ownership, ambition, and action thrive. Our portfolio of iconic brands includes global classics like Stella Artois and Corona, and well-known favorites such as Samson, Leffe, and Hoegaarden. We empower you to dream big, lead change, and create a long-lasting legacy. We value relentless problem-solvers who take accountability, embrace challenges, and turn bold goals into results through resilience and hard work. Our TechBar Team in Prague provides IT support to over 10,000 colleagues across 9 countries in 5 languages. We have a focused onboarding program and are happy to accept applicants with no IT experience but a desire to start a career in IT. We also welcome more experienced IT experts, with plenty of opportunities to grow your tech career within AB InBev.
Co budeš dělat
- You will be the point of contact for European employees needing technical support, assisting with applications via Omnichannel (phone calls, video calls, IT tickets).
- You will remotely troubleshoot inquiries, using our extensive knowledge base for guidance.
- Complex issues can be escalated to Level 2 and 3 support.
- You will record all information in the resolution logs of our ticketing system.
- You will work on service/process improvement projects, as our team always aims to improve customer satisfaction and automate repetitive tasks.
- Time during your workday will be dedicated to supporting improvements or working on your personal development.
Koho hledáme
- Fluent in German or Dutch or French, with English.
- A university degree or equivalent work experience.
- Interested in computer systems, mobile devices, and technology products.
- A collaborative communicator who enjoys working with others.
- Passionate about contributing to a supportive, inclusive, and thriving team culture.
- You gain satisfaction from providing excellent customer support.
Benefity
- Benefits for you and your family to help your physical and mental health pension contributions (2,5%)
- 25 days of holidays per year
- Employee benefits to help your physical and mental health and overall well-being (Accident, Health and Luggage insurance Benefity points
- A beer allowance to enjoy our brands
- Meal vouchers
- Local Bonus
- 26 weeks paid leave for primary caregivers
