O pozici
MACH is an innovator and leader in global monetization solutions. Their software optimizes and orchestrates critical inter-carrier business processes including data and financial clearing, network roaming, real-time campaign management, and interconnect solutions. MACH creates transformative communications solutions for today, tomorrow, and beyond, bridging wholesale and inter-carrier connectivity with roaming and clearing.
Collaboration and Innovation are at MACH’s core. Our success is built on diverse strengths across different teams, functions, and geographies summarised in our company values:
Open collaboration
Driving innovation
Customer commitment
Growth mindset
Deliver results
Please visit our website to know more about us - https://mach.com/
Co budeš dělat
- Own the end-to-end delivery of MACH solutions, from onboarding through to steady-state operations
- Lead global teams across Delivery, Customer Operations, and Support
- Ensure successful implementation and ongoing service delivery for all customers
- Drive operational excellence, including standardisation, automation, and process optimisation
- Establish and manage delivery governance, KPIs, SLAs, and reporting frameworks
- Partner with Product & R&D to ensure deliverability, scalability, and readiness of new releases
- Work closely with Sales and Customer Success to ensure seamless handover and lifecycle management
- Own customer escalations and resolution, maintaining strong executive relationships where required
- Drive cost efficiency and margin improvement across delivery operations
- Build and scale delivery capabilities to support growth and global expansion
- Ensure compliance with internal risk and control standards and be key member in ISO27001 & SOC1 audit programs
- Oversee infrastructure architecture for new projects and Develop infrastructure policies and procedures to ensure data integrity, security, and business alignment.
Koho hledáme
- 10+ years in delivery, operations, or service leadership roles
- Proven experience leading global delivery and operations teams
- Strong background in telecom, SaaS, or managed services environments
- Track record of delivering complex, multi-customer solutions at scale
- Experience managing P&L or operational budgets
- Multi-year experience in Roaming industry, including GSMA & TADIG / BCE knowledge
- Knowledge of Roaming wholesale workflow from CDR to settlement
Benefity
- Open collaboration
- Driving innovation
- Customer commitment
- Growth mindset
- Deliver results
