O pozici
Immigrant Invest is an international company that specializes in citizenship and residency by investment programs in the European Union , the Caribbean , Vanuatu , and Turkey .
We support our clients throughout the entire process - from the initial consultation to the moment they receive their documents and recover their investment.
We are an official authorized representative for all the investment programs we offer.
Our offices are located in Austria , Malta , Portugal , and the UAE , but we hire worldwide 🌍
Our mission is to build a world without borders by creating intelligent digital growth systems that connect people to new opportunities to live, invest, and thrive globally.
Co budeš dělat
- Design and enforce internal service standards - including response time and key control points throughout the client journey.
- Optimise team operations to reduce processing time, enhance internal collaboration, and improve client satisfaction metrics.
- Act as an escalation point for sensitive or high-profile cases, resolving issues with diplomacy and professionalism.
- Ensure seamless collaboration between legal experts, external partners, and client managers to deliver a unified client experience.
- Delegate and oversee responsibilities effectively, maintaining high accountability and performance within the team.
- Promote a culture of service excellence and continuous improvement, introducing innovative tools and best practices.
- Implement a client feedback system to capture insights and drive service enhancements.
- Champion the smart use of platforms and tools , driving adoption and improving process efficiency across the department.
Koho hledáme
- Proven experience leading a client service or operations department, ideally in a high-touch, international, or legal services environment
- Comfortable working with CRM systems, process automation tools, and analytics platforms
- Strong understanding of client lifecycle management and service excellence principles
- Exceptional leadership, delegation, and conflict-resolution skills
- Process-oriented mindset with experience in system implementation or service design
- Fluent English and Russian (additional languages are a plus)
- Experience in working across jurisdictions or within a regulated environment is preferred
Benefity
- A mission-driven, premium service environment with global impact
- The chance to shape and lead a high-performing department
- Collaborative international team and professional development opportunities
- Competitive salary and performance-based bonuses
- Flexible working arrangements
- Fully remote role with occasional trips to Malta or Portugal.
