O pozici
The HAM Release and Delivery Specialist will help to ensuring the quality, reliability, and continuous improvement of ServiceNow HAM Pro solutions across the full delivery lifecycle, including demand intake, platform development, testing, and release governance.
This role combines ServiceNow development expertise, testing discipline, and analytical capabilities to deliver scalable, compliant, and value-driven solutions supporting global Hardware Asset Management processes.
It is a key role to ensure the alignment between business and platform team.
Co budeš dělat
- ServiceNow Development & Configuration
Design and maintain ServiceNow forms aligned with HAM data standards
Develop Flow Designer workflows for asset lifecycle processes
Configure Business Rules and Data Policies
Translate business requirements into ServiceNow solutions
- Testing & Quality Assurance
Execute User Acceptance Testing (UAT)
Help in maintenance regression testing automation
Ensure test cases are updated
Reduce production defects through structured testing
- Demand & Incident Management
Convert incidents into demands or fixes
Support demand collection and prioritization
Translate demands into requirements
Validate business value for prioritization
- Reporting & Analytics
Develop dashboards and reports
Provide data-driven insights
Ensure reporting supports governance and audit
- Release Management Support
Support release planning
Prepare release notes
Ensure compliance with release governance
Koho hledáme
- Technical Expertise
ServiceNow development (forms, flows, UI policies)
Experience with HAM Pro or ITSM modules
Familiarity with test automation tools
Understanding of integrations
- Analytical & Professional Skills
3-5 years of experience
Strong analytical skills
Attention to detail
Ability to work in fast-paced environment
Strong communication skills
- Certifications
Required
ServiceNow Certified System Administrator (CSA)
Preferred
ServiceNow Certified Application Developer (CAD)
ServiceNow HAM Professional
ITIL Foundation Certification
Benefity
- Exciting work in a great team, global projects, international environment
- Opportunity to learn and grow professionally within the company globally
- Hybrid working model, flexible role pattern
- Competitive salary & incentive pay
- Pension and health insurance contributions
- Internal reward system and referral scheme
- 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution
- Cafeteria for tax free benefits according to your choice (meal vouchers, sport, culture, health, travel, etc.), Multisport Card
- Vodafone, Raiffeisen Bank, Foodora, and discount programmes
- Up-to-date laptop and iPhone
- Parking in the garage, showers, refreshments, massage chairs, library, music corner
