O pozici
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
Co budeš dělat
- Lead IT Operations across all non-US regions including EMEA, APAC, and other Nebius locations outside the United States
- Partner with the Global IT Operations Manager, Americas to build one global operating model with consistent standards, handoffs, metrics, escalation paths, and service quality
- Build and mature a true follow-the-sun IT support model with the foundations for 24x7 internal coverage
- Lead, coach, and develop a team of approximately 7–8 IT Operations professionals across multiple locations and time zones
- Co-own the design and rollout of Executive IT Support
- Improve helpdesk effectiveness across intake, prioritisation, routing, escalation, resolution quality, knowledge management, SLAs/SLOs, and reporting
- Build a customer-obsessed, white-glove support culture that treats IT as a business-enabling service
- Drive measurable improvements in CSAT, first response time, time to resolution, MTTR, ticket quality, repeat-ticket reduction, Tier-0 deflection, and ticket volume per employee
- Establish scalable onboarding, offboarding, conversion, rehire, and internal mobility support flows across non-US regions
- Improve hardware lifecycle operations including procurement coordination, inventory, assignment, repair, replacement, recovery, legal hold support, and retirement
- Build and maintain runbooks, knowledge base content, self-service flows, and automation opportunities to reduce manual work and improve employee experience
- Ensure IT Operations processes are secure, compliant, auditable, and aligned with Nebius standards
- Partner closely with IT Infrastructure, Enterprise Applications, Security, People, Finance, Legal, Procurement, Workplace, and regional
Benefity
- Competitive compensation
- Career growth and learning opportunities
- Flexibility and work-life balance
- Collaborative and innovative culture
- Opportunity to work on impactful AI projects
- International environment and talented teams
