O pozici
Scientific and technological innovation is at the heart of bioMérieux's strategy. A world leader in the field of in vitro diagnostics for over 60 years, bioMérieux designs, develops, produces, and markets diagnostic systems for medical and industrial applications. bioMérieux's solutions (reagents, instruments, software, and services) are used to determine the source of disease and contamination to improve patient health and ensure consumer safety.
To fulfil its mission to improve public health worldwide, bioMérieux is present in more than 150 countries through 42 subsidiaries and distributors by generating more than 2 billion Euro revenues. Its world headquarter is located in the Lyon area in France.
We are committed to creating an optimal work environment that fosters teamwork, emphasizes training and offers international career development opportunities for more than 14.000 bioMérieux employees.
Co budeš dělat
- Coordinate and provide consulting, product training and support on bioMérieux solutions
- Answer internal and external customer questions and complaints and ensure compliance with regulatory through timely and accurate documentation in CRM application
- Provide consistent follow up to ensure customer satisfaction and meet KPI
- Be the interface between customers, Quality & Regulatory Affairs Managers and Authorities concerning vigilance processes (FSCA, FCA…) ensuring the follow up and documentation of these processes
- Develop and retain business, strengthen customer relation ship
- Make organizational recommendations around bioMérieux devices in order to optimize workflow, address 3 dimensions: technical, quality and productivity
Koho hledáme
- Education: Bachelor or Master degree in biology, microbiology or medical technology
- Good knowledge of lab environment
- 3-5 years experience in biology / microbiology field
- Windows OS, MS Office, basic IT skills
- Experience on CRM reporting
- Good ability for communication, team work and organization, networking within and outside the company
- Customer and solution orientation
- Training and coaching capabilities
- Willingness to travel, 2-3 days a week in territory of Czech Republic and as a back up also for Slovakia
- Fluent Czech and English
- Place of residence Czech Republic, preferable Prague or Central Bohemia
Benefity
- Attractive salary package with annual bonus
- Company car, notebook, iPad, mobile phone
- Package induction training, opportunities to develop and improve the qualification in the country and abroad
- Environment of international company, high standards confirmed by Top Employer Institute by regional certificate
- Specialized tools and software
- Full-time employment position min. for 3 years
- Benefit package: Benefit card including medical services, pension / private life insurance, additional holidays, sick days, employee shares program, business jubilee awards, possibility to take part in local and regional charity actions
