O pozici
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
Co budeš dělat
- Working on HR-related inquiries from J&J employees via web form, chat, and phone (limited number of calls), clarifying the need, answering the questions, and assisting in the resolution of problems
- Investigating issues and finding timely solutions
- Detailing all cases in our case management application (Service Now)
- Transferring complex transactions to Specialist Teams
- Discussing employee service issues with manager and advisors
Koho hledáme
- 0 - 2 years of relevant work experience (e.g. customer service) fresh graduates are welcome to apply
- Fluent/C1 level of Spanish, Portuguese and English (is a must)
- Bachelor’s Degree
- Excellent customer service skills
- Interest in HR or payroll or procurement
- Strong written and verbal communication skills, and attention to detail
- Ability to prioritize workload and provide timely follow-up and resolution
Benefity
- Competitive benefits package! (5 weeks of vacation, a multi-sport card, fully subsidized lunch vouchers, fully paid public transport, language courses, an onsite gym and canteen, pension insurance and many more ...)
- International, multilingual environment
- Engagement activities to network, socialize and help the local community (team buildings, department meetings, engagement squads, charitable volunteering opportunities)
- An opportunity to be part of a global market leader and develop your career
- A dynamic and inspiring working environment with encouraging managers (regular coaching, one-on-one meetings)
- Many opportunities to work on exciting projects and explore the company through GROW assignments
- Possibility to grow and apply for promotions or other roles within Johnson & Johnson
- an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions.
- vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health.
- service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans.
