O pozici
Role Summary Client-facing analyst supporting Microsoft’s EMEA benefits and operations function as part of an Accenture managed service. The role combines operational delivery with stakeholder coordination across regional and global teams, ensuring high-quality execution of day-to-day processes and continuous alignment with client priorities.
Co budeš dělat
- Deliver end-to-end operations support across benefits and related administrative processes, ensuring accuracy, timeliness, and compliance with agreed service levels
- Support a range of operational activities, including: Case management and issue resolution across multiple countries/markets Maintenance of operational documentation, trackers, and service artefacts Financial coordination (e.g. invoicing support, tracking, P2P follow-ups)
- Act as a key interface between Accenture delivery teams and client stakeholders, ensuring clear communication and seamless execution of services
- Coordinate across a distributed global delivery model, working with onshore and offshore teams to ensure consistent service delivery
Koho hledáme
- Hebrew C1 level
- Strong client-facing communication skills, with the ability to manage stakeholders across functions and geographies
- Proven ability to coordinate across multiple teams and suppliers, ensuring smooth execution of operational processes
- Detail-oriented with strong operational discipline and follow-through
- Comfortable working in a complex, multi-country environment with competing priorities
- Ability to balance process execution with stakeholder engagement, acting as a trusted point of contact for day-to-day operations
- Experience working within a managed service / outsourced delivery model
- Autonomous and proactive work ethic
