O pozici
Job Description – Process Transformation Director GBS
Location: Global – part of the Global Business Shared Services organization
Reports to: VP GBS
Scope: Global (Americas, EMEA, ASIA)
Purpose of the Role
The Process Transformation Director will lead the digital, analytical, continuous improvement, and change capabilities within Global Business Services (GBS), whilst ensuring SOX controls are rigorously upheld to maintain a robust and trusted internal control environment
This role is responsible for building and executing the GBS Digital Roadmap, driving automation, enabling data-driven decision-making, and ensuring successful change adoption globally.
The position acts as the strategic connector between GBS, the business, and IS, accelerating transformation across all service lines.
Co budeš dělat
- Digital Strategy, Automation & System Expertise
Build and maintain the GBS Digital Roadmap, ensuring alignment with enterprise priorities.
Identify and drive automation opportunities (RPA, workflow, system optimization, etc,).
Lead a team of Digital and System Experts responsible for configuration, optimization, and functional support of GBS-relevant systems (Blackline, SmartClose, etc.) and new
- KPI, Analytics & Insights
Lead the centralized KPI & Analytics capability, ensuring reliable, standardized dashboards.
Strengthen data governance for operational and performance data whilst ensuring SOX regulatory requirements for financial reporting and controls are met.
Provide insights that support decision-making, service improvement, and value demonstration.
Promote a culture of data litera
- Change Management & Adoption
Lead the change management strategy for all GBS projects and digital initiatives.
Develop communication, engagement, and training programs to ensure adoption.
Guide project sponsors and stakeholders through transformation journeys.
Establish repeatable change frameworks to support global rollouts.
- Continuous Improvement (CI) Leadership
Build and lead the Continuous Improvement capability within GBS.
Drive Lean, standardization, root-cause analysis, and value-stream improvement initiatives.
Work in strong partnership with Global Business Process Owners (GBPOs) to ensure process governance and scalability.
Embed CI methodologies to accelerate maturity from Level 2 to Level 4 (Strategic Partn
- Transformation Program Leadership
Partner closely with PMO, Global Business Process Owners, Operations, the Business and IS to deliver end-to-end transformation.
Ensure alignment of priorities, resources, timelines, and outcomes.
Promote harmonization across regions and processes.
Challenge the status quo and champion modern, digital ways of working.
- People Leadership
Build and develop a high-performing team across system expertise, analytics, CI, and change.
Define skill development and career paths for digital and transformation roles.
Promote collaboration, innovation, customer focus, and continuous learning.
Koho hledáme
- 8+ Experience coordinating Digital / IS projects with the business or in Transformation or Digital Transformation
- Strong background in digital tools, automation, and system configuration/optimization.
- Experience with end-to-end processes (P2P, O2C, R2R, HR services, etc.).
- Proven success in managing global change and transformation programs.
- Strong stakeholder management in a complex matrix organization.
