O pozici
VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.
As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.
We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.
Co budeš dělat
- Ensure high availability of all in-scope OSS applications at all times.
- Take end-to-end ownership of incident resolution for application faults and alerts within agreed SLAs.
- Coordinate with vendors and internal teams for troubleshooting, debugging, and resolution of application issues.
- Collaborate across teams for planned and unplanned changes, ensuring clear communication and business justification.
- Support integration improvements between NMS/EMS applications and alarm/ticketing platforms.
- Manage UAT and production deployments for application and OS upgrades.
- Contribute to planning for system growth, upgrades, licensing, and feature enablement.
- Simplify requirement gathering and enhance change, incident, and problem management processes.
- Manage user access, KPIs, dashboards, monitoring, alerting, and their lifecycle.
- Generate operational and business value reports, including KPI performance.
- Identify and implement process improvements through automation.
- Document standard operating procedures and mentor team members to build capability.
Koho hledáme
- Demonstrated experience (8+ years) within Telecom OSS environments.
- Hands-on expertise in configuring or customising NMS/EMS tools (e.g., Huawei U2000/MAE, Nokia NetAct, Ericsson ENM/OSS-RC, Alcatel OMS, etc.).
- Strong knowledge of Unix/Linux systems, scripting (Python, Shell), and API development with automation capabilities.
- Foundational understanding of cloud platforms (Azure, AWS, Google Cloud, Wind River) and virtualisation technologies (VMware).
- Familiarity with monitoring tools such as TeMIP, Nagios, SolarWinds, Spectrum, or Netscout.
- Understanding of networking protocols (SNMP, ICMP, Netconf) and architectures (WAN, SD-WAN, MPLS).
- Knowledge of ITIL practices and Agile methodologies (Scrum).
- Ability to work flexibly across multiple assignments, including 24/7 shift environments.
- Strong communication skills in English, both written and spoken.
- A collaborative mindset with a willingness to learn and guide others.
Benefity
- Opportunity to work on large-scale, multi-vendor OSS platforms supporting global telecom operations.
- Exposure to digital transformation initiatives aligned with Vodafone Tech2025 strategy.
- Collaborative work environment with cross-functional and international teams.
- Encouragement to explore growth opportunities, training, and skill enhanceme
