O pozici
At Foxelli, we’re building more than e-commerce brands - we’re building a tribe of thoughtful humans: AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually. Our focus stays simple: create products customers love and a team that actually enjoys building them.
If you love to learn, experiment, think boldly, make decisions, and build things that matter - you’ll feel at home with us.
WHY JOIN FOXELLI?
Foxelli is a place for people who think deeply, learn quickly, automate repetitive work, enjoy spending time together, and build things that matter. We work hard, joke often, and don’t take ourselves too seriously.
If you’re excited about AI, eager to learn, and want to create work that genuinely means something with people who care, you’ll feel right at home with us - no matter where you are in your career.
Co budeš dělat
- Deliver friendly and solution-oriented support via phone, chat, and email
- Conduct structured phone interviews with potential customers to assess needs and recommend products
- Drive upsells by identifying value-aligned opportunities – no pushy tactics here
- Resolve customer issues with calmness, care, and follow-through
- Record feedback and flag trends to help the team improve our services
- Maintain a professional tone that reflects our brand values across all communication channels
- Collaborate cross-functionally to ensure a smooth customer journey from start to finish
Koho hledáme
- Fluent or near-native spoken English - clear, professional, and warm communication is a must
- Hands-on experience with quilting, crochet, and knitting - you can confidently discuss patterns, stitches, materials, and common technique questions
- Proven background in phone-based customer support and/or upselling
- Strong emotional intelligence, active listening, and the ability to build trust quickly
- Comfortable working independently and managing a steady daily workload
- Reliable computer and high-speed internet connection
- Previous remote work experience is a plus
Benefity
- Full flexibility with your schedule in a fully remote setting, while Hubstaff ensures transparency and fairness.
- Complimentary gym memberships and company-sponsored outdoor adventures for your strength and to keep your physical well-being in check.
- A personal development budget is at your disposal for your personal and professional growth to ensure you keep growing continuously.
- Generous paid time off, including parental leave and vacation days, to recharge and rejuvenate and ensure you’re well-rested.
- A budget for your home office setup so you’re comfortable working how you like and where you like.
- Strong company culture and a network of unique individuals that celebrate you.
