O pozici
At Hubexo, we provide data, insights and software that help the construction market make better decisions, win more work, build efficiently and sustainably.
We support customers across the sector through intelligent platforms, trusted market insight and specialist expertise.
We are building a business where people can make a real impact, grow in a specialist market and build a sustainable future with us.
At Hubexo, we don’t just deliver SaaS platforms—we create real value for our customers. As a Customer Success Manager, you’ll be at the heart of this mission: building strong relationships, driving adoption, and ensuring our customers get measurable results from our SMART and KASMAT platforms.
If you’re commercially minded, relationship-driven, and thrive in a fast-paced SaaS environment, this is your opportunity to own customer outcomes end-to-end.
Co budeš dělat
- Own the customer relationship
You’ll be the trusted advisor for your portfolio—working closely with decision-makers, power users, and stakeholders to build long-term partnerships that last.
- Develop strong relationships across customer organisations
Lead regular customer touchpoints, including QBRs and strategic reviews
Proactively monitor account health and spot risks early
- Drive renewals and growth
You’ll take ownership of renewals, ensuring customers see and realise ongoing value.
Manage the full renewal lifecycle—from pipeline tracking to negotiation
Deliver strong Gross Renewal Rate (GRR) performance
Help customers maximise value, supporting retention and growth
- Enable success through insight and training
You’ll empower customers to get the most from our platforms through strategic guidance and hands-on support.
Deliver onboarding and ongoing training (remote & onsite)
Build adoption plans aligned to customer goals and KPIs
Share best practices and optimise platform usage
- Collaborate to deliver solutions
You’ll work cross-functionally to resolve challenges and continuously improve the customer experience.
Partner with product and implementation teams
Act as the voice of the customer internally
Support escalations and ensure timely resolution
Koho hledáme
- Experience in Customer Success, Account Management, or SaaS environments
- Strong relationship-building and stakeholder management skills
- Commercial mindset with experience handling renewals or contracts
- Confident communicator, comfortable leading customer conversations
- Proactive, organised, and solutions-oriented approach
Benefity
- Work with innovative SaaS products delivering real business value
- Flexible working with hybrid options
- A high-trust, low-ego culture with open communication
- Ongoing learning and development opportunities
- Competitive salary with performance-driven bonus
