O pozici
At Similarweb, we are revolutionizing the way businesses interact with the digital world. Following a strategic acquisition that expands our e-commerce price intelligence capabilities, we are building a dedicated team to serve a growing global customer base.
Co budeš dělat
- Own the Lifecycle & Growth: Manage the full post-sales lifecycle for a portfolio of enterprise accounts, including onboarding, adoption, health management, renewals, and strategic growth.
- Build Trusted Relationships: Establish and maintain deep, value-driven relationships across all levels of the customer organization, from operational users to executive sponsors.
- Drive Account Strategy & ROI: Develop strategic account plans to identify growth opportunities, and lead structured Business Reviews to demonstrate ROI, align on goals, and position upsell and cross-sell opportunities.
- Advocate Internally & Resolve Blockers: Serve as the primary customer advocate internally, coordinating across Product, Support, and Development teams to resolve issues and surface product feedback.
- Manage Technical Communications: Proactively manage expectations during technical or crawling-related issues; communicate clearly, set realistic timelines, and follow through consistently to maintain trust
- Mitigate Churn & Maintain CRM Hygiene: Identify early churn signals and take decisive, targeted action to protect retention, while maintaining accurate CRM records, health scores, and renewal forecasts.
Koho hledáme
- Experience in Customer Success, Account Management, or a strategic customer-facing role in a SaaS or data/analytics company.
- Experience in the CPG and/or retail industry.
- Proven experience managing enterprise or complex accounts with demonstrable retention and revenue growth results.
- Commercial track record: hands-on experience owning renewals, including forecasting, negotiation, and closing.
- Solid understanding of the e-commerce landscape - how brands and retailers differ in how they consume and act on pricing data.
- Comfortable at the intersection of business and technology — able to engage credibly in conversations about data integrations, crawling, and APIs without being an engineer.
- Familiarity with CRM systems (e.g., Salesforce) and customer success platforms.
- German language is a must for this position.
Benefity
- Impact : Work with the world’s leading digital intelligence platform and make a real difference.
- Innovation : Bring your ideas forward - we empower you to drive change.
- Hybrid work model : 3 days in our office and 2 days working from home .
- Our Office: Modern space in Prague’s DOCK IN area, stocked with snacks, drinks (we're big fans of kombucha), fruit and lunches on Tuedays.
- Benefits: 5 weeks of vacation, birthday day off, 3 sick days, or Multisport
- Top-tier Hardware : MacBook Pro M3, dual monitors, standing desks.
- Team Events : Regular team-building activities, monthly birthday celebrations with cakes and drinks, baking Thursdays and happy hours.
- Equity : Share in Similarweb’s success.
- Career Growth : Explore any path - leadership, switching teams, or upskilling through coaching and learning programs.
