O pozici
At Soracom, our mission is Making Things Happen , For a World That Works Together . We believe connectivity has the power to transform industries, enable innovation, and help businesses solve real-world challenges. From startups launching their first connected product to global enterprises managing millions of devices, we empower our customers to bring their ideas to life.
With remote teams across Japan, the US, and Europe, Soracom continues to expand its global team to keep pace with the company's rapid growth. We are an Equal Opportunity Employer and take pride in the diversity of our employees, valuing the unique experiences, perspectives, and expertise that people from different backgrounds bring to our business. We believe in Developing a Dream Team by hiring exceptional people, investing in their growth, and creating an environment where individuals and teams can do their best work.
The ability to develop groundbreaking technologies is one of our key assets, and our people make it happen. Come join Soracom and help create the transformative technology that enables our customers to engineer a better world.
Co budeš dělat
- Partner with Customer Success Managers (CSMs) to support and grow assigned strategic accounts
- Own the technical success and ongoing optimization of customer deployments
- Develop a deep understanding of customer architectures, device deployments, and connectivity models
- Serve as a trusted technical advisor to customer engineering and product teams
- Lead technical discovery, demos, and presentations, adapting in real time to customer requirements
- Support solution-focused discussions for both existing account expansion
- Identify and drive expansion opportunities and support renewals through strong technical guidance
- Help customers adopt additional Soracom capabilities to increase long-term value and platform usage
- Proactively identify optimization opportunities and architectural improvements
- Troubleshoot complex connectivity and system issues in collaboration with internal teams
- Translate customer pain points into clear technical and business-aligned solutions
- Communicate customer feedback and requirements to product and engineering teams
- Collaborate cross-functionally to align customer needs with product direction and delivery
- Contribute to internal best practices and reusable assets to scale customer success efforts
- Collect and share competitive insights to inform product strategy
