O pozici
About the Role
Your role will be to communicate with customers and help them resolve any issues they encounter while using our services. You will provide support via phone, email, and chat during night shifts, weekends, and public holidays.
We’ll appreciate it if you already have some knowledge of the internet and web technologies – and anything you don’t know yet, we’ll be happy to teach you during our onboarding and training process. You’ll gain a solid understanding of the fundamental building blocks behind internet-based projects and services.
Co budeš dělat
- Your role will be to communicate with customers and help them resolve any issues they encounter while using our services.
- You will provide support via phone, email, and chat during night shifts, weekends, and public holidays.
Koho hledáme
- An interest in internet technologies
- Enjoyment of customer communication and problem-solving
- Excellent Czech language skills, including grammar and written communication (native speaker level)
- Ability to communicate in English (phone and email support for international customers)
- Basic understanding of concepts such as upload/download, email clients, servers, and related technologies
- Independence, responsibility, and a friendly attitude
- Willingness and ability to work primarily night shifts (20:00–08:00), including weekends and public holidays
Benefity
- A calm working environment with the flexibility to work both from the office and remotely
- Support for your personal development and internal career growth
- Comprehensive training covering both technical knowledge and soft skills
- The opportunity to collaborate and communicate with colleagues from different parts of Europe
- Long-term career opportunities in a growing industry, with potential progression into server administration, software development, or marketing
- Full-time employment contract
- Fixed salary with a performance-based bonus component
- 5 weeks of paid vacation
- Remote work opportunities
- Meal allowance
- Pluxee Flexi Card
- MultiSport Card
- Hedepy mental health support
- Office snacks and refreshments
- Free hosting services for personal projects
- Professional development and career growth opportunities
- Massages
