O pozici
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.
Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.
Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.
Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.
The Customer Service Supervisor (f/m/d) is instrumental in ensuring that customers receive excellent service, addressing their needs, and continually improving the customer experience
Co budeš dělat
- Team leadership & Development
Lead, train and supervise the Customer Service Team to meet customer expectations
Set clear operational goals and objectives for customer service team
Provide coaching, mentoring and training to develop the team skills/competencies
- Customer Experience Management
Visit customers when necessary to gather customer feedback for continuous improvements
- Service Level Management
Deploy CMA-CGM group standard processes & tools
- Resource Management
Manage staffing levels and allocate resources effectively to meet service level agreements
Participate in recruitment, hiring and onboarding customer service staff
Ensure staff is knowledgeable on group processes, SOPs & tools
Develop and implement crisis management procedures for handling unexpected customer service challenges or disruptions.
Koho hledáme
- Apprenticeship or a degree in shipping or logistics
- Minimum of 5 Years of experience in liner shipping
- Excellent customer Service Experience (minimum of 2 years of customer facing activity)
- Supervisory experience of at least 1 year
- Effective communication skills (Ability to articulate various business scenarios with customers, senior business leaders & middle management)
- Great customer facing skills with ability to build and nurture relationships
- Demonstration of professional demeanor, positive attitude, and ability to manage stress through challenging situations
- Excellent knowledge in LARA in all modules
- Understand the CMA CGM group organization, processes & Tools
- Basic proficiency with MS Office
