O pozici
Kenvue is currently recruiting for a:
Customer Service Specialist with Italian
What we do
At Kenvue , we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent.
Who We Are
Our global team is ~ 22,000 brilliant people with a workplace culture where every voice matters, and every contribution is appreciated. We are passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours. For more information , click here .
Co budeš dělat
- The Customer Service Specialist will be responsible for providing direct support to customers and facilitating transactional activities related to the full order management process, ensuring timely and accurate order processing, and a high standard of communication to business partners and customers.
- Individual will serve as a key point of contact for internal Kenvue functions (for example Commercial and Plan Supply Chain) and external parties on any order related inquiries/complaints. These will be logged and progressed via CRM
- Individual will assess and drive resolution of any order management issues with the relevant business partners (e.g. AR, Commercial, Plan Supply Chain, LSP)
- The Customer service specialist will have to build and maintain good relationship with customers. Adjust and personalize approach towards them with a goal of excellent customer experience.
- Facilitate order management activities including:
Validating orders.
Processing quotes for products and services.
Processing customer sales orders, free goods, rush orders, and samples.
Responding to customer inquiries for new and existing orders.
Assist customers to perform simple self-service tasks.
Koho hledáme
- 1-3 years of relevant experience.
- Individuals in this role are expected to demonstrate a solid understanding of customer service processes, products, and the Customer Service organization.
- Excellent language skills in English and Italian
- Technical skills: MS Office, SAP.
- Office skills: Standard office telephone, Email, Outlook.
- University/Bachelor’s Degree or Equivalent.
- Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information; Demonstrate proficiency in written and oral communications.
Benefity
- 5 weeks of vacation and 3 sick days
- Hybrid model of working / home office
- Pension Insurance
- Meal vouchers, Pluxee benefit cafeteria, Company products with discount
- Language courses contribution
- Referral award
- Public transportation allowance
- Bonus based on company policy
- Nice area with restaurants with metro station 300 m from office
- Modern office with coffee and fruits, focus rooms
- On-site gym and massages
- Global wellbeing reimbursement, long term illness contribution, Accident, Life, and disability insurance
- Multisport card
- Parental leave and early returning parents program
