O pozici
We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.
We connect. We inspire.
Co budeš dělat
- The Customer Service Representative (CSR) delivers consistent, high‑quality customer experiences across all service channels, including face‑to‑face, phone, email, web chat and social media. As the first point of contact for customers, you will manage enquiries, registrations, complaints and transactions efficiently, ensuring accurate information, smooth customer journeys and full adherence to agr
- You will aim to resolve the majority of customer issues at first contact, escalating complex matters when required and identifying opportunities to promote relevant products and services to support sales and retention. The role requires strong attention to data accuracy, compliance and effective use of systems such as CRM and registration platforms, while combining service excellence with proactiv
- You will deliver excellent customer service across multiple channels, handling enquiries, complaints, registrations and transactions professionally, accurately and in line with service standards. You will maintain high levels of data accuracy on CRM and other systems, ensure compliance with safeguarding, financial and information security policies, and support operational processes such as consult
- You will identify opportunities during customer interactions to recommend suitable products and services, contributing to sales and retention objectives, and provide feedback and insights on customer needs and issues to support continuous improvement and Voice of the Customer initiatives. You will continuously develop knowledge of British Council products, services and policies to ensure customers
Koho hledáme
- Experience of working in a customer‑facing role, delivering services to agreed quality standards.
- Strong computer literacy with the ability to use standard applications confidently.
- Good communication skills with the ability to provide clear and accurate information to customers.
- Written and verbal proficiency in English is required as British Council systems and global processes operate in English, along with the local language.
- Experience of supporting service‑to‑sales opportunities within customer interactions.
- Experience using CRM systems, online registration platforms or other digital customer service tools.
Benefity
- Equality, Diversity and Inclusion Statement
We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are
- Safeguarding Statement
The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child
