O pozici
As a member of the ShipBob Team, you will...
Grow with an Ownership Mindset : We champion continuous learning and innovation. You'll take on real problems, create tangible solutions, and drive results that move the needle for ShipBob, our merchants, and for your own professional growth. If you're ready to do the most meaningful work of your career, this is the place.
Collaborate with Peers and Leaders Alike: At ShipBob, leaders are accessible; feedback flows in both directions, and everyone, regardless of their seniority or role, steps up to help when needed. We hold each other to high standards because we trust each other to meet them. That combination of transparency and mutual respect is what makes the work here feel worth doing.
Experience a High-Performance Culture and Clear Purpose: We are results-driven and clear about what that means: our goals are specific, accountability is shared, and every team member can see how their work connects to our mission. When we hit milestones, we celebrate them together. When we fall short, we learn and move forward.
Co budeš dělat
- Process, track, and manage Jira tickets and Salesforce cases, escalating issues as needed to ensure timely follow-up, accurate resolution, a clearly defined path to resolution, and the best possible merchant experience.
- Supporting the ops team on standard work outlined in confluence tasks utilizing multiple platforms of communications for direct and urgent messaging and Jira ticketing system for non urgent communication.
- Follow-up with our fulfillment centers to ensure outbound packages are handed to carriers on a daily basis.
- Follow up and complete supply chain operations tickets on a daily basis as laid out in the SCO ticket SOP. This helps support questions from our merchant-facing teams.
- Other Ad-hoc projects delegated by your direct manager
Koho hledáme
- 1-3 years’ experience working in a similar role.
- Strong Communication, verbal and written.
- Strong attention to detail.
- Fun to work with. Share your personal interests with the rest of the team
- Hard working with a focus on learning, detail oriented, and passionate about helping small businesses compete online.
- Proactive work-ethic, and positive attitude.
- Flexible hours, with an ideal shift from 6AM-3PM CST, 2-11 PM CST.
- Willingness to learn something new everyday.
Benefity
- Medical, Term & Accidental Insurance
- All Purpose Leave (casual & sick time): 12 days
- Earned Leave: 15 days
- Public Holiday: 12 days
- Generous Maternity & Paternity Leave
- Quarterly Wellness Day
- Work From Home Allowance
