O pozici
The Collection Specialist is responsible for collections of outstanding accounts receivable from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. The primary job scope involves daily telephone contact with customers.
Co budeš dělat
- Review and monitor open accounts for collection efforts
- Inbound and outbound calls on daily basis
- Mail correspondence to customers to encourage payment of overdue receivables
- Negotiate customer disputes to resolution and documents root cause
- Provide customer service and develops relationships with internal/external customers and suppliers
- Maintain accurate collection files
- Identify issues attributing to account delinquency.
- Participate in process improvement projects
- Provide timely follow-up on payment arrangements
Koho hledáme
- Degree/background in Finance or Business Administration
- Fluent in English is mandatory (written & spoken)
- Effective business writing and professional communication skills
- Preferably 1-2 years of collections/finance/customer service experience; AR knowledge/experience a plus
- Strong communication, problem solving and analytical skills, attention to detail
- Advantage: knowledge of bank products/payment methods including Letters of Credit, bank guarantees, direct debits, credit cards, Bill of Exchange, Drafts, RIBA, Cheques.
- Effective securement of prompt payment from customers while employing commercial sensitivity and good judgment
Benefity
- Fixed working hours (2x a week 9:00 AM – 4:00 PM, 3x a week 9:30 AM – 6:00 PM)
- Diverse career development opportunities
- Professional development plans, training and learning courses
- Opportunity to work partially from home
- Multicultural international environment and daily use of foreign languages
- 25 days of vacation + 2 PTO days
- Pension/health insurance contribution, childcare allowance benefit
- Meal vouchers, cafeteria system, Multisport card
