O pozici
We are seeking a leader to work at the intersection of organizational change-management, mission-driven impact, and relationship-driven business development. The Chief Operating Officer (COO) serves as a pivotal senior leader and strategic partner to the founders and CEO, taking responsibility for the fiscal health and operational excellence of the Institute. This role oversees day-to-day global operations across client services, marketing, finance, HR, and IT, ensuring the organization achieves its double-bottom-line objectives: delivering measurable social impact for survivors and families while driving sustainable revenue growth and lifetime customer value through infrastructure optimization and the integration of innovative AI-powered solutions.
About the Company
The Safe & Together Institute is a global, double-bottom-line social enterprise dedicated to transforming how child welfare systems and professionals respond to domestic violence through its innovative Safe & Together™ Model. For over two decades, the Institute has empowered agencies across North America, Europe, and Asia Pacific to prioritize survivor safety, perpetrator accountability, and systemic responsibility via training, e-learning, and systems assessments. By integrating agentic AI to scale operations and driving sustainable revenue growth alongside measurable social impact, the Institute fosters survivor-informed, collaborative practices that keep families safely connected worldwide.
We help professionals and organizations transform their response to domestic abuse practice through innovative training, tools and technology that unify systems in support of safe, stable families. We are a remote first company with a track record of positive change in more than a dozen countries around the world.
Co budeš dělat
- Strategic Operating Leadership & Lifetime Customer Value
Serve as the senior operating partner to the CEO and CBDO, translating strategic vision into operational reality and maintaining the company’s operating cadence through OKRs and KPI dashboards.
- Operationalize the Lifetime Customer Value framework end-to-end, defining and reporting on metrics for both social impact and revenue.
- Leverage the organization's global nature to advance local relationships and ensure integrated reporting for clear leadership visibility into the double bottom line.
- Global Client Services Leadership (Sales, CS, TCP, Delivery)
Oversee the Director of Global Client Services and regional teams to optimize sales infrastructure, including HubSpot hygiene and forecasting discipline.
- Drive cross-selling motions to bring existing customers into the SafetyNexus pipeline through collaboration across Customer Success and Regional Managers.
- Embed survivor and beneficiary voices into all client-facing motions while sharpening operational handoffs between marketing, sales, and delivery.
- Marketing & Demand Generation
Align brand and demand generation with priority markets and the product roadmap in partnership with the CEO.
- Build a performance-based marketing layer to measure pipeline contribution, customer acquisition costs, and integration with LCV reporting.
- Lead marketing operations for SafetyNexus integration and product launches without compromising fidelity to the Safe & Together Model.
- Product Overhaul, New Products, & SafetyNexus Integration
Manage end-to-market operations for the product portfolio, including pricing, packaging, and sales enablement.
- Operationalize the integration of SafetyNexus into delivery motions through software-plus-training bundles and partnership economics.
- Oversee customer onboarding, delivery capacity, and post-launch performance reviews for new product offerings.
Benefity
- Direct partnership with the founders and the leadership team, with genuine authority to shape how the company operates.
- A fully remote, family-friendly culture with near-100% annual retention and a team that takes the work and each other seriously.
- Competitive compensation commensurate with experience.
- Annual learning stipend and support for professional development.
- Work that matters — every day — alongside colleagues across multiple countries who share the mission.
