O pozici
At Amazon we believe that every day is still day one.
We are working to be the most customer-centric company on earth. To get there,
we need exceptionally talented, bright, and driven people. If you’d like to help
the Disability Leave Services (DLS) team build a best-in-class professional
services program to deliver leave of absence, disability and accommodation
services to Amazon employees, applicants, job seekers and candidates globally,
this is your chance to make history by joining the amazing Disability & Leave
Services Team.
Co budeš dělat
- Initiate and respond to inquiries about leave and disability events, benefits,
and options available to employees
- Serve as a point of contact for assigned employees to provide holistic case
management services, including reviewing medical documentation to adjudicate
leaves in compliance with the corresponding leave plans, federal and state laws
and benefit plans as defined by Amazon
- Leverage duration guidelines, best practice tools and Amazon resources to
support oversight of a leave event as appropriate
- Critically assess and adjust the case management plan to an employee’s
changing needs
- Address and respond to sensitive situations
- Troubleshoot issues and seek to remove barriers before, during, or after a
leave event
- Respond to employee impacting issues that may arise during the leave event and
ensure the right communication occurs
- Identify and solve problems that may arise, sometimes with limited information
- Facilitate a smooth return to work and ramp-back plan for employees returning
to the workplace
- Educate managers and business partners on employee concerns and needs prior to
being off or returning back to work
- Communicate regular updates to employees and stakeholders both verbally and in
writing
- Ensure compliance with standard work, federal/state regulations, and company
policy
- Maintain system records to ensure accurate and timely
information/documentation
- Consult, coordinate and partner with our third-party administrator, HR,
Safety, Legal, Payroll, Benefits, team members and other departments/systems as
appropriate
- Other duties as assigned
Koho hledáme
- Bachelor’s degree from accredited university or equivalent experience
- Experience in customer service or Human Resource management or Case management or Leave & Disability management role
- Intermediate proficiency in MS Word, Excel, Access, Outlook and PowerPoint
- Very good proficiency in written and verbal in Spanish (B2 CEFR) and English (B2 CEFR).
Benefity
- Amazon is an equal opportunities employer. We believe passionately that
employing a diverse workforce is central to our success. We make recruiting
decisions based on your experience and skills. We value your passion to
discover, invent, simplify and build. Protecting your privacy and the security
of your data is a longstanding top priority for Amazon. Please consult our
Privacy Notice (https://ww
