O pozici
Passion is the engine that drives our Group, it allows us to develop ideas and solutions for the mobility of the future. We promote a stimulating work environment that gives every Person the opportunity to fully express their talent, contributing to the company's success.
Co budeš dělat
- Support daily customer interactions related to contract management, end-of-term processes, and complaint handling.
- Manage contract administration tasks such as amendments, terminations, invoice handling, insurance matters, and payment-related queries.
- Provide support during end-of-term processes, including vehicle returns, inspections, contract settlement, and closure activities.
- Contribute to achieving customer service targets, including customer satisfaction and first-contact resolution.
- Help identify opportunities to improve customer journeys and service processes.
- Maintain effective communication with customers, dealers, insurance companies, and regulatory authorities.
- Support the implementation of internal controls, process updates, and system-related changes in cooperation with cross-functional teams.
- Participate in projects and initiatives focused on digitalization, innovation, and process optimization.
Koho hledáme
- Bachelor’s degree in business administration, Economics, or related field.
- Experience in the financial services industry, customer service, CRM, or in related areas. Knowledge of digital tools and technology trends in customer service or financial services industry is an advantage.
- Proficient in MS Office, especially Excel and PowerPoint.
- Strong customer orientation and a service-focused mindset as well as understanding of customer service processes and contract-related operations.
- Strong communication, cooperation, and stakeholder management skills.
- Fluent in Czech/Slovak; strong English skills.
- Analytical and problem-solving skills, and ability to work independently in international and cross-functional environment.
Benefity
- Meal flat contribution.
- Multisport card.
- Pension contribution.
- Group-Accident Insurance.
- BMW Lifestyle Collection.
- BMW Group Attractive Vehicle Offer.
- Product Experience Programm.
