O pozici
💡 Do you enjoy turning customer feedback into action and ensuring service excellence across markets?
🌍 Join our European Shared Service Centre in Prague and help shape the after-sales experience for Philips TVs & Audio products across Czech Republic, Slovakia, and Hungary.
🤝 If you’re passionate about customer satisfaction, managing service partners, and driving improvement — this role could be the perfect fit for you.
Co budeš dělat
- As an After-sales and Vendor Management Specialist, you will play a key role in delivering best-in-class after-sales service and customer satisfaction across three Central European markets. Working closely with the local sales teams, retailers, and Consumer Care organization, you will ensure smooth integration between commercial needs and service delivery.
- Based in the European Shared Service Centre in Prague, you will also oversee partnerships with outsourced service and repair providers, ensuring optimal performance, cost control, and operational excellence.
- Consumer Care Management
Act as the main interface between sales, retail partners, and the Consumer Care organization for the Czech Republic, Slovakia, and Hungary
Represent the “voice of the customer” — handle escalations and align local service operations with business goals
Manage trade and commercial returns operations to support sales and marketing initiatives.
Support the implementation of s
- Vendor and Back-End Management
Manage relationships with service and repair partners, ensuring achievement of key performance indicators (NPS, turnaround time, cost targets)
Analyze and drive cost efficiency through continuous improvement of repair processes and partner operations
Perform regular audits, reviews, and support technical and quality escalations
Oversee logistics and subcontractor pro
Koho hledáme
- Education and Experience
Bachelor’s degree in Business Administration, Engineering, or equivalent experience
3–5 years of experience in Consumer Care, After-Sales, or related roles within the Consumer Electronics industry
Previous experience in vendor or service partner management is essential
Strong understanding of trade and retail operations in CZ, SK, and HU markets
- Skills and Competencies
Excellent communication and negotiation skills
Analytical, structured, and self-driven with strong problem-solving abilities
Results-oriented mindset with a proactive approach
Proficiency in MS Office tools
Fluency in English and Czech/Slovak; Hungarian is a strong advantage
Dynamic, energetic, and collaborative team player
Resilience and the ability to work in a fast-paced
Benefity
- Permanent contract with a 3-month probation period
- Salary combined with a quarterly bonus scheme
- Additional time off: 26 days of holidays + 4 sick days per year
- Hybrid work model: 3 days in the office & 2 days of home office per week
- Opportunity to work from abroad – up to 1 month per year
- Flexible working hours
- Public transport allowance
- Multisport card
- Meal allowance
- Employee discounts for Philips products
- Company laptop + mobile phone with unlimited calls and SMS for work and private use
- Regular team-building activities and company events
- Friendly, international atmosphere
