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Competition score: Medium

Customer Experience - Operations SpecialistVerified as a real position

Ingersoll Rand
Czechia, Brno
3 weeks ago
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Competition score: Low

Senior Consultant - Projects in GermanyVerified as a real position

PwC
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Customer Experience - Operations SpecialistVerified as a real position

Ingersoll Rand
Czechia, Brno·3 weeks ago
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Who we’re looking for

  • Communicative level of English
  • Analytical, solution oriented
  • Ability to create reports (Excel basics)
  • PC literacy (MS Office)
  • SAP/Salesforce/Oracle or other CRM system experience is an advantage

What you’ll do

  • Open order books: Resolving issues related to smooth progress of orders (order expediting, good availability etc.)
  • Claims: Investigating and resolving customer claims and disputes, issuing credit notes and manual debit notes
  • Billing: Billing invoices and issuing manual delivery notes
  • IC trade relationship support: Providing quotes and entering orders for intercompany customers, supporting open order book for intercompany customers
  • Salesforce: Managing cases in Salesforce CRM system
  • Cooperation with other departments: Active cooperation with other customer experience and other teams
  • Supporting continuous improvement culture: Playing a critical part in continuous improvement of team culture and customer satisfaction

About the position

Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.

Benefits

  • Motivating salary and annual bonuses
  • Meal vouchers
  • Equity grant (company shares)
  • Flexipass vouchers 750 CZK or Multisport Card for free
  • 5 weeks of holiday, sick days, Volunteering day
  • Celebrate your birthday (day off)
  • Flexible working hours
  • Possibility of Home Office
  • Contribution to language/professional courses 6000 CZK
  • Contribution to pension and life insurance
  • Mobile service employee program
  • Pleasant and modern working environment close to the city centre
  • Refreshment at the workplace for free
  • LinkedIn Learning free access
  • Employee assistance program