Customer Experience - Operations SpecialistVerified as a real position

Who we’re looking for

• Communicative level of English
• Analytical, solution oriented
• Ability to create reports (Excel basics)
• PC literacy (MS Office)
• SAP/Salesforce/Oracle or other CRM system experience is an advantage

What you’ll do

• Open order books: Resolving issues related to smooth progress of orders (order expediting, good availability etc.)
• Claims: Investigating and resolving customer claims and disputes, issuing credit notes and manual debit notes
• Billing: Billing invoices and issuing manual delivery notes
• IC trade relationship support: Providing quotes and entering orders for intercompany customers, supporting open order book for intercompany customers
• Salesforce: Managing cases in Salesforce CRM system
• Cooperation with other departments: Active cooperation with other customer experience and other teams
• Supporting continuous improvement culture: Playing a critical part in continuous improvement of team culture and customer satisfaction

About the position

Ingersoll Rand is a global market leader with a broad range of innovative and mission-critical air, fluid, energy, and medical technologies, providing services and solutions to increase industrial productivity and efficiency.

Benefits

• Motivating salary and annual bonuses
• Meal vouchers
• Equity grant (company shares)
• Flexipass vouchers 750 CZK or Multisport Card for free
• 5 weeks of holiday, sick days, Volunteering day
• Celebrate your birthday (day off)
• Flexible working hours
• Possibility of Home Office
• Contribution to language/professional courses 6000 CZK
• Contribution to pension and life insurance
• Mobile service employee program
• Pleasant and modern working environment close to the city centre
• Refreshment at the workplace for free
• LinkedIn Learning free access
• Employee assistance program