O pozici
W Prague is looking for an energetic and service-driven Whatever/Whenever Agent to become a key connection point between our guests and hotel departments. This role serves as the first point of contact for guests across phone, email, and digital communication channels, playing a vital part in creating exceptional and personalized guest experiences.
You will be responsible for handling guest inquiries with professionalism, warmth, and efficiency, ensuring seamless communication and delivering service in the spirit of the W brand promise: Whatever they want, whenever they want it. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced luxury environment.
This is a unique opportunity to join an iconic lifestyle brand and be part of the opening team of W Prague, where bold ideas, individuality, and unforgettable guest experiences come together.
Co budeš dělat
- Act as the main communication hub between guests and all hotel departments
- Serve as the first point of contact for guests via phone, email, and digital channels
- Handle incoming calls professionally, provide accurate information, and route requests efficiently
- Record, process, and coordinate all guest requests, inquiries, and issues using hotel systems
- Anticipate guest needs and personalize service in line with the W brand experience
- Follow up on guest requests to ensure complete satisfaction
- Deliver service with personality, warmth, and confidence, reflecting the W brand spirit
- Maintain clear and professional communication with guests and internal teams
- Support a seamless guest journey by ensuring timely responses across all communication channels
- Cooperating mainly with Food and Beverage department, In-Room dining, Style and Welcome Desk
Koho hledáme
- Excellent communication and interpersonal skills
- Guest-focused mindset and positive attitude
- Ability to multitask in a fast-paced environment
- Proactive, reliable, and detail-oriented
- Team player with a professional approach
- Experience in hospitality or customer service is a plus
- Fluency in English; Czech or other languages are a plus
Benefity
- A stylish and inspiring work environment in one of Prague’s most exciting lifestyle hotels
- Global development opportunities within Marriott International
- Competitive compensation and benefits
- Recognition and celebration of your individuality — be yourself, that’s the W way
- 5 weeks of annual leave
- Staff meals during shifts
- Discounts on accommodation across all Marriott International hotels worldwide
- Public transport contribution
